Do you want to be part of an Outstanding Company to Work For in the Best Companies survey

We are looking to recruit in our friendly busy customer contact team.

About Us:

Melin Homes is a leading Housing Association in south East Wales, that exists to create opportunities for people and communities to thrive.  We have a strong values base and an excellent staff team that make a positive impact on the communities in which we operate, providing high quality social housing to those who need it.  We support people within their homes and actively provide money, energy, and employment advice alongside support for both renting and buying properties.  As one of the major Housing Associations in Wales, we now own and manage over 4,000 homes in Blaenau Gwent, Monmouthshire, Torfaen, Newport and Powys.

Job Role:

In the role you will provide a courteous and efficient service to our customers. You will require a flexible approach to the post and working as part of a friendly, busy and committed team. You will be required to follow a shift pattern of 8-4 and 9-5 from your start date. You will then be on a hybrid working rota basis after completion of the 6 month probation period.

You will have a highly supportive line manager who will check in with you regularly to support you to perform well, help you sustain your well-being so that you flourish at work and coach you to continually grow your knowledge and skills. They will have your back and be available to you when you need them. They will listen to you, give you clarity and direction and make you feel included so that you cannot fail to have a highly positive experience at work.

Here’s what The Team says about working for Melin

At Melin we are guided by our values and driven by our commitment to our communities, to equality & diversity, to the health and wellbeing and development of our team. By getting the best out of your people, you will help to give our residents the best services and opportunities they could want.

We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.

Download the Recruitment Pack here

Download the Job Description here

Additional Information:

Base:  Office & hybrid working

Information Event:  8 December 2022

Interviews: 13 December 2022

To Apply:

For further information and to apply please click on the Apply for Job button below.

If you have any problems downloading the Recruitment Pack and Job Description or accessing the link to apply please email