Summary: Community Housing Officer

The Customer Hub provides a great opportunity for anyone looking to develop a detailed understanding of Housing and provides a solid platform for career development. Due to internal progression we have some vacancies in the Customer Hub team. Three of these are full time permanent positions and one is 37 hours per week fixed term position for 6 months.

About Us:

We are a community owned social enterprise and registered social landlord based in South East Wales, situated about 45 minutes drive from Bristol and 30 minutes from Cardiff. Bron Afon has been uniquely shaped and developed by tenants and staff to be their landlord and employer. What we have created is something different.

Job Role:

You will need experience in using your customer service skills and expert knowledge to make informed decisions and be able to find creative solutions to resolve customer enquiries at first point of contact. This role involves discussing and finding resolutions for all manner of housing and support related queries across various communication channels, such as over the phone, via email and via live chat.

You will be the first point of contact for our customers who wish to report repairs to their properties, discuss their finances, make payment arrangements, report anti-social behaviour and to access services that we provide, amongst various other things. You will have an opportunity to contribute to the continual improvement of customer experience within Bron Afon by delivering a first class service to meet the needs of our diverse customer base.

If this sounds like the type of role you thrive in and are looking for, then you are in luck!

Download the Job Description here

Additional Information:

3 permanent roles and 1 six month fixed term contract 

To Apply:

To apply please click on the Apply for Job button below.

If you have any problems downloading the Job Description or accessing the link to apply please email

Closing Date:  19 August 2022