Summary: Customer Services Team Leader
Are you looking for a role that guarantees your professional talents make a difference, daily? Then this is the role for you.
As a values-based housing professional, you will be looking to develop your strategic expertise while making things happen on the ground. Your passion for customer excellence will be infectious. You will lead a small team, possess exceptional people skills, and embody a community ethos whilst recognising that Aelwyd’s purpose goes beyond just providing a house. Your stewardship of housing and property management, as part of a joined-up service offer, will define how your success is measured.
About Aelwyd Housing: Customer Services Team Leader
Aelwyd means ‘hearth’, the traditional heart of a home in the Welsh language, and we are a charitable housing association, with a Christian ethos and heritage.
We were formed in 1991 and have been providing homes and services across South Wales for almost 35 years. We own and manage 299 homes across eleven local authorities, with many of our homes built on former church land. The majority of our homes are flats suitable for people aged over 55 years of age, but we are increasingly acquiring more general needs homes in the heart of communities.
Job Role:
Are you looking for a role that guarantees your professional talents make a difference, daily? Then this is the role for you.
As a values-based housing professional, you will be looking to develop your strategic expertise while making things happen on the ground. Your passion for customer excellence will be infectious. You will lead a small team, possess exceptional people skills, and embody a community ethos whilst recognising that Aelwyd’s purpose goes beyond just providing a house. Your stewardship of housing and property management, as part of a joined-up service offer, will define how your success is measured.
In return, we offer flexibility, commitment to your professional development, and a team environment that makes coming to work a pleasure.
If you’re seeking your first Director role or want a move to a truly value-based organisation, then click on the link https://bit.ly/3F7DEug to access the candidate pack to find out more. Additionally, contact our retained recruitment partners, Distinctive People HR & OD Ltd, on 07944-411484 for a confidential discussion with their lead Partner, Mark Glinwood.
You can download the Candidate Pack here
Additional Information:
Location: Cardiff
Salary: cerca £60k
Contract: Permanent
Hours: Full Time 35 hours per week (Agile working from both office and home)
Closing Date: 9am on Monday 16th June 2025
First Stage Interviews: (via MS Teams): Tuesday 24th June 2025.
Interviews: (In-person): Monday 30th June 2025
To Apply:
Please click on the Apply for Job button below.
If you have any difficulty accessing the links in this advert, please contact bev@charityjobfinder.co.uk
