Summary:
We’re looking for a passionate and experienced Housing Service Manager who pride themselves on the quality of their work to join a forward thinking and growing social housing group, whose aim is to ensure our tenants live in safe, comfortable and well-maintained homes.
The Housing Services Manager takes the lead for ensuring that our customers receive excellent levels of service from the organisation regarding all aspects of their tenancy – from application and allocation until a tenancy ends. This means creating an environment where the customer is at the centre of all that we do; that they feel listened to, empowered and able to hold us to account on all landlord related activities.
About Us:
Cynon Taf Community Housing Group is in the heart of Rhondda Cynon Taf in glorious South Wales. We’re proud of our communities and our deep-rooted history in providing homes and support to the people who live in them.
We currently provide around 2000 homes for rent, including 4 housing schemes for older people, two women’s refuges, and several supported housing projects delivered in partnership with other agencies. Our hugely respected Cwm Taf Care and Repair subsidiary provides services for older or disabled people living in privately-owned homes across Rhondda Cynon Taf and Merthyr Tydfil.
A recent addition to the Group is Down to Zero, a subsidiary focusing on mitigating climate impact, tracking the Group’s carbon footprint, and offering training, volunteering and direct benefits back to our tenants and wider community.
Above all though, we are a people-based organisation. Our values guide our thinking and decision making, and we like to work collaboratively. We are passionate about being a good employer and a respected partner in our region and across Wales.
Job Role:
We’re looking for a passionate and experienced Housing Service Manager who pride themselves on the quality of their work to join a forward thinking and growing social housing group, whose aim is to ensure our tenants live in safe, comfortable and well-maintained homes.
The Housing Services Manager takes the lead for ensuring that our customers receive excellent levels of service from the organisation regarding all aspects of their tenancy – from application and allocation until a tenancy ends. This means creating an environment where the customer is at the centre of all that we do; that they feel listened to, empowered and able to hold us to account on all landlord related activities.
The Housing Services Manager will be responsible for leading and managing a team of highly motivated and skilled Housing Officers, who are responsible for managing the tenancies across the communities that we work in.
We are looking for someone who is self-motivated and able to work on own initiative with strong compassionate leadership skills, has excellent knowledge of Housing Management and repairs practices including Contract management, Neighbour Nuisance, Anti – Social Behaviour and Estate Management, Voids and Allocations and understands welfare reform, housing benefit, universal credit, and income recovery processes.
It would be beneficial for post holder to have CIH Professional Diploma or BA/BSc in Housing or equivalent relevant experience, an understanding and practical experience of Equality and Diversity, Agile Working, Culture Change, Change Management and Modern Working practices.
Please visit our website for further detail on the role and information on how to apply.
https://cynon-taf.org.uk/work-with-us/housing-services-manager/
We value diversity in all its facets, including sex, disability, age, ethnicity, sexual orientation and gender identity. When it comes to finding a diverse balance for our senior positions, we have decided to specifically address race equality. Candidates from ethnic minority backgrounds who fulfil the essential role criteria will be guaranteed an interview. We are also committed to the Disability Confident Scheme. If you have a disability, you will be guaranteed an interview if you meet the essential role criteria. Candidates may complete voluntary EDI form on our website.
Download the job description here
Additional Information:
Reports to: Head of Housing
Department: Housing and Communities
Contract: Permanent
Salary: £41,919 per annum
Location: Abercynon
Hours: Full time, 35 hours per week
Closing date for applications Midnight on Wednesday, 10th September 2025.
Interviews are likely to take place on Thursday, 18th September 2025
To Apply:
To apply please follow the link below.
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