Summary: Customer Service Advisor

Linc Cymru are offering an exciting opportunity to join our team as a Neighbourhood Income Officer. We are on the search for the right candidate, who share Linc’s values and are keen to play a huge role in our teams’ success.  

About Us: Customer Service Advisor

Linc is entering an exciting new phase of our development programme.

We’ve set ourselves an ambitious target of building 1700 new homes by 2026 and we’re moving into the sales market for the first time. The current value of our development pipeline for the next 5 years is £100 million.

Our growth plan was originally a 10-year plan, but the pace of our development programme means we will achieve our target in just seven years.

Job Role:

We are a friendly team of housing professionals, with a vison to support our corporate plan. We achieve this by working with our customers, to sustain their occupation contracts and thrive during these changing economic times.  One of the great things about this role is that it has never been more important than it is now. Linc is committed to supporting our customers through the cost-of-living crisis, and by joining us you have an opportunity to make a real difference to someone’s life.

We are looking for people who use their own initiative, are organised and can manage their own workload. Your attitude and approach to problem solving will make you successful in this role and you will thrive on responsibility and reducing evictions.    As early intervention before debts get out of control is our primary focus, you will be responsible for your own caseload, setting affordable customer payment arrangements and referring customers onto relevant support who can provide assistance as needed.

We want our officers to keep developing their leadership skills and have integrated the line management of Rent Advisors into this role, where you will be responsible for carrying out fit to flourish responsibilities such one to one reviews, training and support. Alongside other Income Officers you will lead and develop the service for the benefit of our customers.

Additional information:


Agile working hours

26 days’ holiday (increasing by an additional day per completed year of service up to a maximum of 31 days per annum [pro rata if you work part time]

8 bank holidays

Dedicated Learning & Development team to support with any training needs

Permanent Health Insurance

To Apply:

Click on the Apply for Job button below.

If there any problems clicking on the link please email

Guaranteed Interview Scheme:We recognise our team could be more diverse so operate a guaranteed interview scheme for people from Black, Asian, Minority Ethnic backgrounds and disabled people who apply and meet the essential job criteria. Tell us about your lived experience when making your application and whether you would like to use the Scheme.