Summary: Neighbourhood Officer

Our Neighbourhoods Team is a critical part of how MHA provides high quality housing management services to our communities. Dealing with a wide range of housing issues from anti-social behaviour to environmental works programmes, you will be motivated, organised and able to work with our tenants to build and maintain positive relationships.

About Us: Neighbourhood Officer

Monmouthshire Housing Association (MHA) is a Welsh registered social landlord, located in the beautiful county of Monmouthshire.

We have nearly 250 staff and manage and maintain around 3,600 homes and 270 leasehold properties, as well as large numbers of garages and other land around and within our estates.

What we do

We build quality affordable homes and provide a wide range of services to our tenants, these include repairs, money and employment advice, as well as support and wellbeing services.

Our vision is to create thriving communities where tenants can prosper and have a brilliant quality of life, so our customers are absolutely at the centre of everything we do.

In the last year we have created modern, ‘innovative’ homes using advanced building techniques with a Standard Assessment Procedure rating in excess of 100.

MHA is a great place to work, as demonstrated by our position in the Sunday Times Top 100 not-for-profit organisations to work for in the UK. This hasn’t happened by accident – we really focus on getting great people into great jobs, and providing them with the support and direction to achieve our ambitions.

Job Role:

To lead on proactively managing low level anti-social behavior in accordance to MHA’s Policy and Procedures. Deliver an effective tenancy management service, which includes undertaking actions such as; successions, mutual exchanges, transfers and legal action where appropriate. As well as working closely with the income team to deliver rent first objectives.

Job Description available for download here

Additional Information:

Requirement:  You will need a full driving licence and access to a vehicle.

Location:  Mamhilad, Pontypool

The post is subject to an Enhanced Disclosure Check.

Base: Hybrid working – Community, Office and Home

Shortlisting date: 15th August 2022

Interview Date: 22nd August 2022

To Apply:

For further information and to apply please click on the Apply for Job button below.

Please note CVs are not accepted.

We reserve the right to close this vacancy at any time and we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.