Summary: Assistant Area Housing Managers x 2
We are recruiting 2 Community Housing Officers at Caerphilly County Borough Council. This is an exciting opportunity to join Team Caerphilly and provide support across the wider Community Housing Team.
About Us: Assistant Area Housing Managers x 2 Principal Housing Officers x 2
Caerphilly Homes, the council’s housing division, is one of the largest social landlords in Wales. With over 10,500 homes, in addition to a portfolio of diverse services designed to support our tenants, residents and communities, we are committed to exploring new and innovative opportunities to improve.
Job Role:
- Job reference: REQ0010166
This is an exciting opportunity to join a newly restructured Community Homes Team within Caerphilly Homes.
The postholder will work in partnership with colleagues to deliver customer focused housing and estate management service to our tenants and residents within defined community areas, developing strong, trusting relationships, and achieving high levels of customer satisfaction.
You will manage occupation contracts, providing advice, information, support and assistance responsibilities and obligations, ensuring contractual compliance by customers, and remedying instances of non-compliance whilst supporting the aim of sustaining occupation.
We pay an attractive salary of £41,511 – £44,711 and offer access to training and development opportunities.
This is an exciting opportunity to support the Community Housing Operations Manager in the development and delivery of a new and innovative, high-quality and customer focused, Community Housing Service. You will be responsible for delivery of effective and responsive services to our tenants, including occupation contract management, and the provision of support and advice, to maximise tenancy sustainment throughout our mixed tenure communities.
The successful candidate will lead, motivate and develop a Community Housing Team, having regard to good practice, statutory requirements and in accordance with service and corporate objectives
For the role, we ask that you have:
- A Level 4 Housing qualification on the Credit and Qualifications Framework for Wales. For example HNC in Housing.
- Sound knowledge and understanding of Housing legislation relevant to social housing management.
- The ability to demonstrate commitment to delivering exceptional customer service, with the ability to treat customers and colleagues with respect and consideration.
- A Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business purposes to travel throughout the borough to visit customers and communities and attend meetings.
We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.
To view the Job Description and Person Specification please select the relevant attachment from the attachments list.
After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Elizabeth Willington/Julie Reynolds on 07771886867/ 01443 873573 or email willie11@caerphilly.gov.uk reynoj1@caerphilly.gov.uk
Attachments: Job Description Community Housing Officer Disgrifiad Swydd Swyddog Tai Cymunedol
Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.
We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.
If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.
This role requires a basic check with the Disclosure and Barring Service.
Additional information:
Location: Ty Penallta / Working hours can be split between home and office depending on specific task requirements
Salary: Grade 8: £34,314 (SCP24) – £37,035 (SCP27)
Contract: Permanent/Full Time
Hours: 37 Hours
Closing Date: 29/05/2025
To Apply:
To apply click on the link below
If you have any difficulty accessing the links in this advert, please contact bev@charityjobfinder.co.uk
