Summary:
We are looking for a Responsive Repairs Officer to assist with the delivery of Barcud’s Responsive Repairs service to the properties in its West designation to ensure that the Association meets its business obligations, objectives and the needs of its tenants.
About us:
Barcud Cyf is a dynamic housing association formed through a merger in 2020. Our organisation combines strong leadership, housing management and development expertise to create an ambitious, forward-thinking business. This strategic alliance has positioned Barcud to make significant strides in developing affordable homes for rent and purchase and provide housing support services for our tenants. It has also allowed us to foster increased high quality employment opportunities for mid and west Wales. Barcud is dedicated to supporting local businesses and reinvesting in the communities we serve. Join us as we work towards building a better, more sustainable future for all.
Find out more about us here
Job role:
The overall job purpose is:
Assist with the delivery of Barcud’s Responsive Repairs service to the properties in its West designation to ensure that the Association meets its business obligations, objectives and the needs of its tenants.
Key Responsibilities – Responsive Repairs:
- Deliver a customer-focused, high-quality and timely Responsive Repairs service.
- Be a first point of contact for tenant enquiries relating to repairs, handling tenant request in a professional manner explaining technical matters clearly and concisely.
- Work with Customer Service staff to provide a strong Customer Service to tenants on matters of Responsive Repairs.
- Monitor the progress of repairs, updating tenants when there are delays and explaining to tenants the cause of these delays.
- Support the development and implementation of Responsive Repairs processes and procedures.
- Raise and authorise Responsive Repair works up an approved financial limit, seeking approvals from senior staff for works above defined thresholds.
- Produce schedules of work and works orders for a variety of repairs.
- Provide Responsive Repairs advice to tenants and the wider Association.
- Outline to tenants and Barcud staff what are the Association’s responsibilities and what tenant responsibilities in terms of repairs.
- Ensure emergency repairs are swiftly tackled, including when raised by tenants out of hours, always seeking to ensure tenant safety as first principle.
- Liaise with providers who undertake work required for Responsive Repairs, ensuring providers are aware of Barcud’s standards and procedures and monitor works, reporting on any poor-quality work undertaken by providers to senior staff.
- Work with Procurement staff to obtain new service providers when required.
- Maintain records of repairs, ensuring all data is accurate and representative of works carried out.
- Analyse records of repairs, seeking to identify service improvements.
- Assist with the consultation of residents on the carrying out of repairs, seeking to ensure that works are carried out with minimal disturbance to tenants and their homes.
- Work with Housing Management staff to collaboratively identify void properties early and ensure their quick maintenance and handling.
- Assist with the assessment and delivery of void works, ensuring void properties are swiftly handled and re-let.
- Provide assistance to the Responsive Repairs West team during busy periods.
- Deputise for the Senior Responsive Repairs Officer when required.
- Assist in providing out of hours/emergency cover on a rotational basis, as and when required.
- Carry out stock condition and WHQS surveys of the Association’s properties, as required.
Additional Information:
Salary (pro rata): £31,570 – £35,583
Hours and Contract Type: 37 Hours, Full Time, permanent
Responsible to: Head of Responsive Repairs and Voids
Department: Safe Homes
Location: Ceredigion
Closing date: 9 May 2025 (midday)
(Please note that applications received after this deadline will not be accepted).
Interview date: 20 May 2025
Download the job description and person specification here
To Apply:
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