Summary: Housing Solutions Manager
We are looking for someone to provide a person-centred advisory and support service to customers who have, or potentially have issues with damp and mould, and assist them with solutions to reduce or rectify those issues, to proactively raise customer awareness of energy efficiency and the use of carbon free heating options, including the use of SMART Meters and provide technical energy awareness and energy efficiency expertise for ateb, to both customers and staff, and keep up to date with Government and other energy support initiatives.
About Us: Housing Solutions Manager
Ateb was founded in 1981 as Pembrokeshire Housing Association (PHA) with its first property located in Pembroke.
Over the past 36 years PHA built a reputation for the delivery of new affordable homes for both rural and urban communities with a high level of service to its tenants and communities.
The group structure was formed when Pembrokeshire Care & Repair joined the PHA group in 2001 and later merged with Ceredigion Care and repair in 2015 to form West Wales Care and Repair. In 2012, Mill Bay Homes was added to the group to build homes for sale with all profits recycled back to the parent to provide more affordable homes. Effective Building Solutions was established in 2016 as a potential vehicle to support collaborative working, EBS is currently dormant.
On 1st March 2018, Pembrokeshire Housing Association was renamed as ateb with the aspiration of further improving our existing services and being available to offer new services over a wider geographical area where we are invited to do so.
Job Role:
You will focus on the following service areas:
• Income Collection – All rent collected on the due date.
• Customer Advice and Support – Address and resolve customer enquiries/requests at the first point of contact.
• Tenancy & Community Management – We have helped to create a better place to live.
• Maintenance – We have helped to create a better place to live.
Some words from the current team:
Fiona will be your direct manager…
You will be joining the Housing Solutions Team in what is a new role for the team as we seek to provide additional support to our customers. You will provide support around energy within the home to assist with issues around damp and mould, energy consumption, providing advice on new technology systems and generally ensuring customers make the most effective use of their home. This is a great role for a person centred individual who wants to make a difference in their community.
Mark will be your Directorate lead and David your Head of Service...
The Customer directorate has a crucial role to play in supporting customers to manage their home to the best they possibly can and ensure they have a good quality of life. The Customer Team that I manage puts the customer first and looks at solutions to help them sustain their occupation of both their home and their community. We are facing major issues with the cost of living crisis and want to improve the health and well being of our customers so that they can enjoy the comfort of their ateb homes.
Download the recruitment pack here
Download the role profile here
Additional Information:
Salary: c15,500k per annum. Earn up to c16,500k per annum based on performance awards.
Hours: Required for 21 hours per week
Location: Hybrid / Haverfordwest, Pembrokeshire
Closing date: 9.30am, 7th October 2024
Interviews: 18th October 2024
We reserve the right to close the vacancy early.
To Apply:
Thank you for your interest in our vacancy.
If you are interested in applying, please check out the documents attached and our website for more information about us. Once you’ve read the documents and you think it’s the role for you, hit the apply button. Keep the information to hand as you’ll need this to write a great application. At ateb we want to hear all about your skills and experience and how they relate to the role, so please don’t be modest!
To apply please click on the Apply for Job button
If you have any issues with any of the links in this advert please email us at bev@charityfinder.co.uk
