Summary:
We are looking to recruit a Property Surveyor (Reactive & Compliance) to be responsible for an effective repairs and maintenance service to homes across South Wales, and to contribute to the long-term strategic planning for property services.
About Us:
Aelwyd means ‘hearth’, the traditional heart of a home in the Welsh language, and we are a charitable housing association, with a Christian ethos and heritage.
We were formed in 1991 as a partnership between churches, and now own and manage 268 homes across South Wales. Many of our homes are flats suitable for people aged over 55 years of age, but we also have a growing number of general needs flats and houses.
Find out more about us here
Job Role:
General
• To ensure the provision of day-to-day responsive maintenance services to all homes owned and managed by the Association
• To contribute to the long-term strategic planning for future maintenance works required to Association homes
• To manage and monitor the compliance programme and provide performance data for the Board and submission to Welsh Government
• To assist in improvements to services to maintain innovation, good practice, and value for money
• To establish a good working relationship with residents through regular scheme visits and repairs inspections
• To contribute to the review and implementation of policies and procedures ensuring they comply with legislation, reflect good practice, and the requirements of the Welsh Government
• To provide technical knowledge and expertise, and to support Management Team by actively contributing to strategic discussions and planning,
• To work with the Chief Executive to contribute technical knowledge to the Association’s growth strategy
Budget and Financial Control
• To monitor and manage all reactive maintenance and compliance related contracts to ensure value for money and good service delivery
• To assist the Director of Operations in developing short, medium, and long-term maintenance budgets
• To work with finance colleagues to monitor and control agreed maintenance budgets and to report as required
• To work with finance colleagues to apply for relevant grants and submit grant claim forms
Key Property Services Accountabilities
• To develop a planned asset maintenance programme, to ensure compliance with the Welsh Housing Quality Standard and to maintain appropriate records for reporting
• To deliver an effective and efficient responsive and cyclical works programme
• To develop and maintain an excellent working relationship with contractors, and strengthen the resilience of the Association by ensuring a strong contractor network is available to deliver services
• To manage the performance of contractors to ensure good service delivery and value for money
• To ensure compliance with landlord health and safety legal and regulatory requirements
• To prepare specifications and tenders for contracted works, managing the appointment of suppliers and contractors, and maintaining Property Services aspects of the Contracts Register
• To ensure that appropriate contracts are in place, and monitored effectively, for the maintenance and servicing of the Association’s assets, ensuring full compliance with all relevant legislation and best practice.
• To be responsible for maintenance related aspects of service charge contracts and to liaise with the Director of Operations on service charge budget implications
• To procure and monitor major works projects and liaise with all relevant organisations and agencies to ensure delivery of works according to agreed specification
• To carry out cyclical Stock Condition Surveys, making recommendations and taking required action to ensure homes and buildings are well maintained
• To oversee vacant home inspections, liaising with Operations colleagues and arranging for required works to be carried out
• To carry out day to day reactive repairs inspections when required and arrange for necessary works to be completed
• To lead on reports of Damp and mould, ensuring a proactive and ‘kindness First’ approach is taken to keep homes and residents safe.
• To prepare and submit grant applications for available funding for decarbonisation works to homes
• To assist in developing and implementing work on the decarbonisation of homes
• To arrange for required home adaptations to be carried out in line with Welsh Government standards
• To prepare and submit funding applications for home adaptations
• To carry out emergency site visits and inspections outside of normal working hours across South Wales when required
• To ensure the Association meets its property services obligations under its various Management Agreements and to prepare property related performance information for meetings with the Trustees and Committee members
• To cover the duties that fall within the Planned Surveyor role, during times of absence
• To attend relevant strategic sector groups and meetings, sharing knowledge and learning to bring back and utilise within the role
Staff Management
• To manage the directly employed Scheme Cleaning Operatives
• To support and work closely with the Property Services Officer to ensure good service delivery to residents
Resident Involvement
• To monitor and report on resident satisfaction with the reactive maintenance service
• To engage with residents in relation to works required within their home
• Liaising with the Director of Operations to investigate and resolve any concerns or complaints from residents, stakeholders, or statutory agencies
Health and Safety
• To act as the Competent Person for the Association and to be responsible for the Health and Safety requirements , associated with operating a property maintenance service, and to ensure Health and Safety requirements are fully complied with
• To proactively embed Health and Safety awareness and good practice within the organisation, and ensure all legislative requirements are met and adhered to
• To ensure all CDM and RAM’S requirements are met and adhered to for all works projects
• To ensure that appropriate fire, electrical, water safety and electrical Safety inspections are carried out, and risk assessments are in place for all maintenance related works
• To be responsible for managing and monitoring the maintenance aspects of the Association’s ‘Out of Hours’ emergency service contract
Performance Management and Assurance
• To monitor and evaluate the effectiveness of the property service and propose changes or improvements
• To collate and analyse data on property services performance for reporting to the Board
• To provide performance information for submission to the Welsh Government
• To work closely with the Association’s Internal Auditor in their property services reviews, and ensure all recommendations are implemented in a timely manner
Other Duties
• To have a good understanding of the Association’s approach to service delivery e.g. ‘Kindness First’ and ‘What matters to you’
• To identify relevant legislation or relevant good practice and liaise with colleagues regarding its interpretation and implementation
• To be aware of sector and regulatory developments in Health and Safety, compliance, and decarbonisation
• To be aware of the importance of technology and databases to the Association’s work and contribute to strengthening future resilience in the use of technology to manage services
• To always conduct yourself in line with the Association’s ethos and values
• To be actively involved in sector forums and networks and undertake necessary learning and personal development
• Where necessary, carry out asset management reviews and make recommendations so the Association can make the right investment decisions at the right time
• To comply with all Association policies and procedures including those relating to Health and Safety, Equality, Diversity and Inclusion, and the Data Protection Act 2018
• To carry out any other duties as reasonably requested by the Director of Operations, or the Chief Executive.
Additional Information:
Salary: £38,000 per annum
Location: Based in Head Office, Cardiff, with agile working opportunities
Contract: Permanent
Hours: Full Time 35 hours per week
Responsible to: Director of Operations
Closing Date: 9am Monday 11th November 2024
Interview dates:
1st Stage Shortlist Interviews (Online) Friday 15th November 2024 & Monday 18th November 2024
Final Stage interviews: (In person) Monday 25 November 2024
How to apply:
Thank you for your interest in this position. This information will help you complete your application.
You will need to send:
• An up to date CV detailing your current employment status
• A written supporting statement (no more than 3 sides A4) that makes clear which role you are applying for or either.
• The statement should refer to the Person Specification and outline your suitability for the role based on your knowledge, skills, experience and personal qualities and values that you will bring to us.
If you cannot attend the advertised interview date(s) please indicate this in your application.
If you apply, we will ask for equalities information for monitoring purposes only, in line with our commitment to equality, diversity, and inclusion. This will not affect the outcome of your application. All applicants who meet the assessment criteria will be guaranteed an interview.
It is your responsibility to ensure that we have received your application. If you don’t receive confirmation of receipt of your application from us within 24 hours of sending, please contact Beth Lewis bethl@aelwyd.co.uk.
Any CV’s sent via agencies will be treated as direct applications for the role.
Please note there are two roles being advertised:
Property Surveyor (Planned) and Property Surveyor (Reactive & Compliance)
We recognise that many of the key skills, knowledge and experience will be the same for each role. Therefore, if you wish to apply for both roles you will only need to send in one CV and one Written Statement, however please en sure that you highlight that you are applying for both roles and that you cover the different elements within the person specification for each role.
For further information download the Recruitment Pack here
If you have any difficulty accessing the links in this advert, please contact bev@charityjobfinder.co.uk
