Summary: Housing Solutions Manager
We are looking for a Housing Solutions Manager to take lead responsibility for managing the outcome and effectiveness of your service areas and
their ongoing development and improvement. Always promote ‘Customer Outcome Management’ principles. Annually agree desired outcomes and effectiveness improvements for the service areas.
About Us: Housing Solutions Manager
Ateb was founded in 1981 as Pembrokeshire Housing Association (PHA) with its first property located in Pembroke.
Over the past 36 years PHA built a reputation for the delivery of new affordable homes for both rural and urban communities with a high level of service to its tenants and communities.
The group structure was formed when Pembrokeshire Care & Repair joined the PHA group in 2001 and later merged with Ceredigion Care and repair in 2015 to form West Wales Care and Repair. In 2012, Mill Bay Homes was added to the group to build homes for sale with all profits recycled back to the parent to provide more affordable homes. Effective Building Solutions was established in 2016 as a potential vehicle to support collaborative working, EBS is currently dormant.
On 1st March 2018, Pembrokeshire Housing Association was renamed as ateb with the aspiration of further improving our existing services and being available to offer new services over a wider geographical area where we are invited to do so.
Job Role:
Ref: (Ref: HSM/07/03/25)
You will be our: Housing Solutions Manager Working in the: Housing Solutions Team
You will focus on the following service areas:
- Lettings – All properties let, all of the time
- Income Collection – All rent collected on the due date
- Customer Advice and Support – Address and resolve customer enquiries/requests at first point of contact
- Tenancy & Community Management – We have helped to create a great place to live
These are a few of the key duties of the role, please refer to the role profile for more:
- Take lead responsibility for managing the outcome and effectiveness of your service areas and their ongoing development and improvement.
- Take responsibility for identifying and managing service area budgets, monitor costs against budget and report adverse vacancies and trends.
- Support the annual and strategic development of the service areas and new services where identified and translate agreed strategic priorities into service area delivery where directed, and lead on the improvement planning of the service areas.
- Support the development and monitoring of the Group’s assurance framework ensuring that agreed strategic controls are used to manage activities on a day-to-day basis.
- Be the expert in housing management and related legislation/regulation and best practice to ensure our compliance with tenancy related obligations and the effectiveness of our housing solutions related services.
- Be an active member of your assigned leadership groups and support them with their decision making responsibilities.
- Develop, operate, and improve appropriate processes to ensure effective and successful service area customer outcomes, including any operational risks associated with these processes.
- Be the lead mentor/coach for the embedding of our customer requirements derived from our desire to ‘get things done’ for all.
Download the role profile here and the Recruitment Pack here
Additional Information:
Salary: c50k per annum, earn up to 54k based on annual reviews
Hours: 37 hours per week Monday to Friday + out of hours on-call
Location: Haverfordwest/hybrid
Closing date: 9.30am, 31st March 2025
Interview date: 10th April 2025
We reserve the right to close the vacancy early.
To Apply:
Please click on the Apply button
Thank you for your interest in our vacancy.
If you are interested in applying, please check out the documents attached and our website for more information about us. Once you’ve read the documents and you think it’s the role for you, hit the apply button. Keep the information to hand as you’ll need this to write a great application. At ateb we want to hear all about your skills and experience and how they relate to the role, so please don’t be modest!
If you have any issues with any of the links in this advert please email us at bev@charityfinder.co.uk
