Summary:
We are looking for a Specialist Housing Co-ordinator to join our Living Well team and help older people live safe, happy and healthy lives in our homes.
In this role you will provide a comprehensive housing management service for Living Well residents. Working in a person-centred and trauma-informed way, you will effectively handle complex cases and support older people to live independently and maximise their wellbeing.
United Welsh is an award-winning not-for-profit organisation providing homes and related services in South Wales. We are passionate about building homes, creating communities and transforming lives.
We look after over 6,700 homes for people across 11 local authority areas, and our services help thousands more in our communities.
Helping people to live happily and in good health is important to us, and we are proud to have been named fifth best landlord in the UK.
We have a new building programme that is worth around £55m each year and in the next five years, we intend to build 1,300 more homes.
We are ambitious about how we can help people to live their best lives, working with a range of partners including local and national government and the NHS to give people choice; tackling poverty, improving wellbeing and playing our part in ending homelessness.
The Group includes our repairs and maintenance service Celtic Horizons; timber frame home manufacturer Celtic Offsite and Harmoni Homes Ltd, which builds affordable homes and homes for sale.
With over 400 employees and a turnover of over £40m, we are an ambitious organisation with a strong sense of social purpose.
Life at United Welsh centres around our culture. We live by our values which connect us and inspire us, guiding our strategies as well as the decisions we make day to day.
Job Role:
We have an exciting opportunity to join our Living Well team as a Specialist Housing Co-ordinator. Our Living Well services provides homes for people aged over 55, helping them to live well in safety, happiness and good health.
As a Specialist Housing Co-ordinator you will provide an intensive housing management service for Living Well residents, whilst also taking a broader lead on good practice relating to safeguarding and anti-social behaviour.
In this role you will ensure that the Living Well team are providing a proactive and efficient service and that complex cases are effectively managed in a timely manner. Working in a person-centred and trauma-informed way, this role is pivotal to ensuring contract sustainment for our residents and that they are encouraged and supported to live independently and maximise their wellbeing.
This role is based in Cardiff, but will involve working with residents in all our service areas including Caerphilly, Blaenau Gwent and Monmouthshire.
Key accountabilities:
- To deliver a person-centred/ trauma informed service to Living Well residents, identifying those most at risk and working with them in a positive, enabling way to live independently in their own homes and provide life-changing opportunities.
- Be responsible for a defined number of Living Well schemes, proactively dealing with all aspects of Occupation Contract management. This will be in addition to organising and carrying out housing surgeries with residents, equipment testing, producing person-centred Fire Risk Assessments, estate inspections, etc.
- To play a key role in ensuring that anti-social behaviour is managed effectively and efficiently within the Living Well team; ensuring that incidents/cases are managed in line with current policies and procedures, and within given timescales, provide support, advice and guidance across the team where necessary
- Submitting and monitoring safeguarding referrals and updating daily monitoring centres as appropriate
- Working in partnership with the Connect team to promote the benefits of being socially active to residents and ensuring that schemes are inclusive and welcoming places to live
- To work and influence external agencies; developing partnership approaches, signposting residents to relevant services and undertaking joint service provision or initiatives where appropriate to develop and improve services for our residents
- To proactively support the voids and allocations process in liaison with the Lettings team to ensure that voids are let efficiently and within the agreed targets to ensure void loss is minimised
- To liaise with the dedicated Income Recovery Team to ensure that early and effective intervention of rent accounts takes place across a defined area, including supporting residents with Universal Credit and Housing Benefit applications and making referrals to the Money Advise team as appropriate
- To ensure that all duties are carried out in accordance with relevant policies and procedures to maintain a high-quality service for residents, staff and the wider organisation
Download the Applicant Pack here
Location: Cardiff
Hours: Full Time, 35 hours
Salary: £36,843.15 per annum
Contract: Temporary, maternity leave cover up to one year
Closing date: Tuesday 1st April 2025
Interview date: 9th April 2025
To Apply:
Please click on the link below.
To apply, please send a copy of your CV and cover letter to jobs@unitedwelsh.com. In the cover letter, please outline why you believe you would be successful in this role based on your experience and on the essential/desirable criteria in the job description, in no more than 1,000 words.
In addition to your CV and cover letter, please also complete our online Equality, Diversity and Declaration of Interest form which can be found on website here: Equality, Diversity & Inclusion, and Declaration of Interest. If you do complete all parts of this process, you will be at risk of your application not being progressed further.
We do reserve the right to close this role early if we receive a high volume of suitable applications.
Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.
- We would be grateful if you could submit the Equality Diversity and Declaration of Interest form with your application. You can complete this form online. The information you provide will be used for monitoring purposes only and will be kept separate from your application
- Please ensure your CV and other documents are emailed as a Word or PDF file, as unfortunately, we are currently unable to accept applications in any other formats at the moment
- Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all the criteria will be considered in the process of making an appointment.
If you have any difficulty with the links in this advert, please contact bev@charityjobfinder.co.uk
