Summary: Customer Services Team Leader

Bro Myrddin seeks a dynamic and personable individual who is passionate about improving our homes and to able to effectively lead on the delivery of our Decarbonisation and Asset Management programmes.

About Us: Customer Services Team Leader

We Are Bro Myrddin. Based in the market town of Carmarthen we provide quality affordable homes and housing related services to over 2,000 residents in and around Carmarthenshire.
We do this through our excellent team of over 30 colleagues who care about our people, listen to them and deliver for them.
Our Vision is…   “To be there for our people.”
We are driven by a desire to continue to be regarded as an Association that;  “Care, Listen and Deliver”
We do this as both a provider of social, affordable homes and services for our residents and as a provider of safe, secure and rewarding place to work for our staff

Job Role:

This is a new post, the need for which has arisen from the implementation of WHQS 2023 and the Decarbonisation agenda. The postholder will be joining an established, experienced and professional team of property services professionals, who you’ll work closely with. As a highly motivated and driven leader you will have a strong desire to really make a difference to our people and their homes whilst ensuring that their voice is heard in the process.
As a member of the operations department, you will take an active role in promoting our culture and behaviours and will have a passion for supporting and building good working relations with colleagues from across the Association.

Objectives of the post:

  • To assist the Director of Operations with the provision of all Asset related services.
  • To ensure the provision of services are delivered within the ethos of the Associations Mission, Vision and Values.
  • To be responsible for the long-term condition of the Association’s property to include stock condition surveys, decarbonisation of our homes, planned maintenance programming and WHQS 2023 compliance.
  • To be responsible for ensuring the Association’s stock is compliant with its health and safety obligations in relation to the delivery of your role.

Download the Recruitment Pack here

Additional Information:

Location: Carmarthen

Salary: £48,010 – £51,792

Contract: Full time / Permanent

Hours: 34.5 working hours per week

Closing Date: 10:00am, 30 July 2024

Interview Date: 12 August 2024

Bro Myrddin HA reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration

To Apply:

Please click on the Apply for Job button below.

CV’s are only accepted as an addition to the application form.

The Association is an Equal Opportunities Employer and welcomes applications form all sectors of the community.

If you have any difficulty accessing the links in this advert, please contact