Summary: Customer Services Team Leader

Are you a visionary leader passionate about community impact and sustainable housing? Bro Myrddin Housing Association (BMHA) is seeking an inspiring Chief Executive to lead our resident-focused organisation into its next chapter of growth and innovation.

About Us: Customer Services Team Leader

We Are Bro Myrddin. Based in the market town of Carmarthen we provide quality affordable homes and housing related services to over 2,000 residents in and around Carmarthenshire.
We do this through our excellent team of over 30 colleagues who care about our people, listen to them and deliver for them.
Our Vision is…   “To be there for our people.”
We are driven by a desire to continue to be regarded as an Association that;  “Care, Listen and Deliver”
We do this as both a provider of social, affordable homes and services for our residents and as a provider of safe, secure and rewarding place to work for our staff

Job Role:

Job Reference: CE0525

Are you a visionary leader passionate about community impact and sustainable housing? Bro Myrddin Housing Association (BMHA) is seeking an inspiring Chief Executive to lead our resident-focused organisation into its next chapter of growth and innovation.

BMHA provides high-quality, sustainable homes and services to over 2,000 residents in over 1000 properties across Carmarthenshire and Pembrokeshire, delivered by a workforce of 35 colleagues. We are proud of our deep community roots and our mission to enrich lives by providing housing which people are proud to call home.

As CEO, you will:
• Lead strategic direction
• Champion resident engagement and community investment
• Ensure operational excellence and financial sustainability
• Represent BMHA with key stakeholders including Welsh Government
• Drive innovation and continuous improvement across the organisation
• Undertake the role of Company Secretary

What we’re looking for
We’re seeking a values-driven leader with:
• Senior board-level experience, ideally in housing or public services
• Strong financial and governance acumen
• A collaborative, transparent leadership style
• Commitment to Equality, Diversity & Inclusion
• Strategic thinking and a passion for community impact
• Understanding of Welsh Government frameworks (desirable)
• Welsh language skills (advantageous, with support to learn)

What we offer
• Competitive salary
• Social Housing Pension Scheme’s (SHPS) currently offered by the Association
• 30 days annual leave
• Car Allowance, mileage, and free car parking
• Corporate Health Plan

Join us in shaping the future of housing in West Wales. If you’re ready to make a meaningful difference, we’d love to hear from you.

If you need any further information about this vacancy, please contact BMHA on 01267 232714 or jobs@bromyrddin.co.uk

Download the Recruitment Pack here and the Application Form here

Additional Information:

Location: Carmarthen

Salary: £117,000 – £123,000

Contract: Full time / Permanent

Hours: 34.5 working hours per week

Closing Date: 11/06/2025 10:00 am

Interview Date: 02/07/2025

To Apply:

Please click on the Apply for Job button below.

The Association is an Equal Opportunities Employer and welcomes applications form all sectors of the community.

If you have any difficulty accessing the links in this advert, please contact bev@charityjobfinder.co.uk