Summary:

We are looking for a Customer Engagement Co-ordinator to assist us with the letting of our properties. In this role you will be responsible for letting properties through the local authority Common Housing Register in a timely manner and will work with teams across the organisation to ensure that properties are ready to let.

United Welsh is an award-winning not-for-profit organisation providing homes and related services in South Wales. We are passionate about building homes, creating communities and transforming lives.
We look after over 6,700 homes for people across 11 local authority areas, and our services help thousands more
in our communities.
Helping people to live happily and in good health is important to us, and we are proud to have been named fifth best landlord in the UK.
We have a new building programme that is worth around £55m each year and in the next five years, we intend to build 1,300 more homes.
We are ambitious about how we can help people to live their best lives, working with a range of partners including local and national government and the NHS to give people choice; tackling poverty, improving wellbeing and playing our part in ending homelessness.
The Group includes our repairs and maintenance service Celtic Horizons; timber frame home manufacturer Celtic Offsite and Harmoni Homes Ltd, which builds affordable homes and homes for sale.
With over 400 employees and a turnover of over £40m, we are an ambitious organisation with a strong sense of social purpose.
Life at United Welsh centres around our culture. We live by our values which connect us and inspire us, guiding our strategies as well as the decisions we make day to day.

Job Role:

We are looking for a Customer Engagement Co-ordinator to join our busy team and assist us in managing the thousands of properties in our housing stock.
In this role, you will be responsible for the timely and appropriate letting of properties via the Local Authority Common Housing Registers to minimise the loss of rental income to United Welsh.

Key Accountabilities:

  • Build productive and co-operative relationships with colleagues, Support Providers, Local Authorities and other Registered Social Landlords to ensure that properties are allocated and let in a timely manner
  • Co-ordinating the void and allocation processes and ensuring any relevant policies are complied with
  • Liaise with the Neighbourhood teams, Repairs team and Development team to ensure that properties are ready to let, and are let quickly and within target timescales to the appropriate applicant
  • Manage the process of shortlisting and arranging signings efficiently and effectively
  • To provide an effective and responsive customer-focused service for all contacts to the Customer Engagement Team (e.g., telephone, person, e-mail), resolving queries where possible and providing relevant information at the first point of contact to ensure delivery of the departmental KPIs and provide the best possible outcome for the customer
  • To work flexibly to support the smooth delivery of services within the Housing & Communities Team to ensure a positive experience for both internal and external customers and partners

Download the Applicant Pack here

Additional Information:

Location: Caerphilly

Hours: 35 hours per week

Salary: £26,500.07 per annum

Contract: Permanent, full time

Closing date: Tuesday 1st October, 9am

To Apply:  

To apply, please send a copy of your CV and cover letter to jobs@unitedwelsh.com. In the cover letter, please outline why you believe you would be successful in this role based on your experience and on the essential/desirable criteria in the job description, in no more than 1,000 words.

In addition to your CV and cover letter, please also complete our online Equality, Diversity and Declaration of Interest form which can be found on our website here. If you do not complete all parts of this process, you will be at risk of your application not being progressed further.

We reserve the right to close this role early if we receive a high volume of suitable applications.

Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.

  • We would be grateful if you could submit the Equality Diversity and Declaration of Interest form with your application. You can complete this form online. The information you provide will be used for monitoring purposes only and will be kept separate from your application
  • Please ensure your CV and other documents are emailed as a Word or PDF file, as unfortunately, we are currently unable to accept applications in any other formats at the moment
  • Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all the criteria will be considered in the process of making an appointment.

Please send any applications to jobs@unitedwelsh.com

If you have any difficulty with the links in this advert, please contact bev@charityjobfinder.co.uk

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