Summary:
Delivering a great service to our customers is an organisational priority. We can only deliver great services if we listen and learn from our customers. If you want to be at the centre of our service design and delivery, our new Customer Experience Partner role may be for you!
We are looking for someone who can understand and interpret the customer experience through all the contact points we have, and through this insight, help us improve our services.
About Us:
Taff is responsible for over 1,500 homes across Cardiff and we provide support services to people across four local authorities in South East Wales.
We develop and deliver reliable services. Building and maintaining quality homes, working with local communities and building long-term partnerships.
As we continue to grow, we’ll continue to use our position of influence to create positive change.
To find out more about us here
Job Role:
Delivering a great service to our customers is an organisational priority. We can only deliver great services if we listen and learn from our customers. If you want to be at the centre of our service design and delivery, our new Customer Experience Partner role may be for you!
We are looking for someone who can understand and interpret the customer experience through all the contact points we have, and through this insight, help us improve our services.
You’ll work with departmental heads to demonstrate where positive change can be delivered, as well as clearly demonstrate to the Executive team, Board and Stakeholders how customers influence the design and standard of service we offer. You’ll be comfortable using and analysing data, be a great communicator, and be passionate about our work.
At Taff, our values of Trust, Ambition, Learning, and Kindness are central to all our work. We support all our colleagues to flourish, and we take pride in the work we do.
You can also find out more about this role by having an informal chat with our Executive Director of People and Places, Joshua Dowdall, at Joshua.Dowdall@taffhousing.co.uk.
What you’ll do… Leading a small team, you’ll focus on the experience customers have of receiving services. You will gather insight and intelligence on the quality and standards of the services we deliver and how they are received. Through this process, you will be expected to identify areas for improvement and work with service leaders to implement positive change. You will ensure we can clearly link these improvements to customer insight and engagement and be able to demonstrate how we deliver against our Tenant Engagement Strategy.
Download the job pack here
Additional Information:
Location: Cardiff
Salary: £40,544 per annum
Hours: 35 hours a week between Monday – Friday
Contract: Permanent
Closing date: Friday 20th September 2024 at 9am
Interview date: Friday 27th September 2024
DBS & reference checks required. Appointment will be confirmed only upon satisfactory response.
To Apply:
Click the Apply for Job button below.
To apply for this post please send your CV to careers@taffhousing.co.uk stating the job reference number. Please also ensure you complete the Equal Opportunities Form by clicking here.
If you have any difficulties with the links within this advert, please email bev@charityjobfinder.co.uk
