Summary: Customer Services Team Leader
Bro Myrddin seek a dynamic and personable individual to join Neighbourhood Coach team. Our Neighbourhood Coaches are responsible for providing all Housing Services and are the main point of contact for each resident. The services provided are similar to those previously provided by our Housing Officer but our approach to delivering these services are slightly different.
About Us: Customer Services Team Leader
We Are Bro Myrddin. Based in the market town of Carmarthen we provide quality affordable homes and housing related services to over 2,000 residents in and around Carmarthenshire.
We do this through our excellent team of over 30 colleagues who care about our people, listen to them and deliver for them.
Our Vision is… “To be there for our people.”
We are driven by a desire to continue to be regarded as an Association that; “Care, Listen and Deliver”
We do this as both a provider of social, affordable homes and services for our residents and as a provider of safe, secure and rewarding place to work for our staff
Job Role:
Job Reference: NCO 225
Bro Myrddin seek a dynamic and personable individual to join Neighbourhood Coach team. Our Neighbourhood Coaches are responsible for providing all Housing Services and are the main point of contact for each resident. The services provided are similar to those previously provided by our Housing Officer but our approach to delivering these services are slightly different.
We aim to motivate, encourage and empower our residents to come up with their own solutions to issues that may arise. A flexible service available when our resident’s need it.
You will have a passion for people and the ability to build good working relationships with your colleagues and our residents.
Want to know more about the role? Not a problem, give our Operations Manager, Samantha Fell a ring on 01267 232 714 who will be happy to chat
through the role.
Objectives of post:
- To build strong and productive relationships with all residents on your patch.
- To coach residents to be able to have a successful tenancy with us, to use their skills to contribute to their local community and to achieve their personal goals.
- To provide all aspects of our neighbourhood coaching service including allocations, lettings, contract enforcement, rent arrears recovery, anti- social behaviour, contract and estate management and resident involvement.
- To identify the skills and abilities that each resident has to offer and make connections between residents so that they are able to help each other out.
- To provide a flexible and agile service that is tailored to the needs and aspirations of each of the residents on your patch.
- You will be part of our neighbourhood coaching team – providing mutual support, assistance and cover to other members of the team and sharing your skills and experience with the team.
- To deliver your service in line with Bro Myrddin’s values: being proactive, being motivated, being accountable, being efficient and working together.
Download the Recruitment Pack here and the Application Form here
For further information please visit: https://www.bromyrddin.co.uk/bro-myrddin/recruitment/
Additional Information:
Location: Carmarthen
Salary: £31,694.00—£35,151.00 per annum
Contract: Full time, Permanent
Hours: 34.5 working hours per week
Closing Date: 10am, 28 March 2025
Interview Date: 15 April 2025
Bro Myrddin reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.
To Apply:
Please click on the Apply for Job button below.
The Association is an Equal Opportunities Employer and welcomes applications form all sectors of the community.
If you have any difficulty accessing the links in this advert, please contact bev@charityjobfinder.co.uk
