Summary:
We are looking for an experienced, confident decision-maker to lead our Neighbourhood Safety Team.
As Team Leader you will maintain the high levels of satisfaction in our service delivery of ASB, prohibited conduct and property compliance.
You will also use your experience of managing complex ASB cases and your knowledge of property compliance processes to bring new ideas that will help keep the service moving forward.
United Welsh is an award-winning not-for-profit organisation providing homes and related services in South Wales. We are passionate about building homes, creating communities and transforming lives.
We look after over 6,700 homes for people across 11 local authority areas, and our services help thousands more in our communities.
Helping people to live happily and in good health is important to us, and we are proud to have been named fifth best landlord in the UK.
We have a new building programme that is worth around £55m each year and in the next five years, we intend to build 1,300 more homes.
We are ambitious about how we can help people to live their best lives, working with a range of partners including local and national government and the NHS to give people choice; tackling poverty, improving wellbeing and playing our part in ending homelessness.
The Group includes our repairs and maintenance service Celtic Horizons; timber frame home manufacturer Celtic Offsite and Harmoni Homes Ltd, which builds affordable homes and homes for sale.
With over 400 employees and a turnover of over £40m, we are an ambitious organisation with a strong sense of social purpose.
Life at United Welsh centres around our culture. We live by our values which connect us and inspire us, guiding our strategies as well as the decisions we make day to day.
Job Role:
We are looking for an experienced, confident decision-maker to lead our Neighbourhood Safety Team.
As Team Leader you will maintain the high levels of satisfaction in our service delivery of ASB, prohibited conduct and property compliance.
You will also use your experience of managing complex ASB cases and your knowledge of property compliance processes to bring new ideas that will help keep the service moving forward.
Key Accountabilities:
- To lead the Neighbourhood Safety Team
- Offer advice and guidance to all teams who manage occupation contract management
- To ensure ASB, Property Compliance and Domestic Abuse Policy and procedures are up to date and lead on the processes within United Welsh
- Manage complaints in line with the Association’s complaints policy.
- Work closely with the front-line service delivery teams
- Support the Neighbourhood Manager in service improvement and delivery
- Budget management
Download the Applicant Pack here
Additional Information:
Location: Caerphilly
Hours: 35 hours per week
Salary: £39,964.16 per annum
Contract: Permanent, full time
Closing date: Tuesday 1st October at 9am
To Apply:
To apply, please send a copy of your CV and cover letter to jobs@unitedwelsh.com. In the cover letter, please outline why you believe you would be successful in this role based on your experience and on the essential/desirable criteria in the job description, in no more than 1,000 words.
In addition to your CV and cover letter, please also complete our online Equality, Diversity and Declaration of Interest form which can be found on our website here. If you do not complete all parts of this process, you will be at risk of your application not being progressed further.
We reserve the right to close this role early if we receive a high volume of suitable applications.
Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.
- We would be grateful if you could submit the Equality Diversity and Declaration of Interest form with your application. You can complete this form online. The information you provide will be used for monitoring purposes only and will be kept separate from your application
- Please ensure your CV and other documents are emailed as a Word or PDF file, as unfortunately, we are currently unable to accept applications in any other formats at the moment
- Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all the criteria will be considered in the process of making an appointment.
Please send any applications to jobs@unitedwelsh.com
If you have any difficulty with the links in this advert, please contact bev@charityjobfinder.co.uk
