We are looking for a Rent Team Leader to join our Income and Money Advice team. Your primary responsibility will be making sure our rental revenue is maximised by supporting residents to maintain their contracts successfully through efficient rent collection and arrears recovery processes. As Rent Team Leader, you’ll lead a team of Rent Officers and Sustainability Officers to provide a responsive and customer-focused rents service, making sure contracts are well managed in line with relevant policies and procedures. If you have strong communication skills, are dedicated to delivering exceptional customer service and have experience in rent collection and arrears recovery,
we’d love to hear from you

United Welsh is an award-winning not-for-profit organisation providing homes and related services in South Wales. We are passionate about building homes, creating communities and transforming lives.
We look after over 6,300 homes for people across 11 local authority areas, and our services help thousands more in our communities.
Helping people to live happily and in good health is important to us, and we are proud to have been named fifth best landlord in the UK.
We have a new building programme that is worth around £35m each year and in the next five years, we intend to build 1,300 more homes. We are ambitious about how we can help people to live their best lives, working with a range of partners including local and national government and the NHS to give people choice; tackling poverty, improving wellbeing and playing our part in ending homelessness.
The United Welsh Group also incorporates our subsidiary Celtic Horizons Ltd which, in partnership, looks after all our property services, and Harmoni Homes Ltd, which builds affordable homes and homes for sale.
We are also developing a new social enterprise, Celtic Offsite, that will manufacture low carbon homes and support the local economy to thrive.
With almost 400 employees and a turnover of over £40m, we are an ambitious organisation with a strong sense of social purpose.
Life at United Welsh centres around our culture. We live by our values which connect us and inspire us, guiding our strategies as well as the decisions we make day to day.

Job Role:

  • To manage a team of Rent Officers and Sustainability Officers, ensuring that the rent collection and arrears recovery processes are delivered in a way that is efficient, effective and customer-focused, that rental income is maximised, and that relevant KPIs are met.
  • To lead the continuous development and improvement of rent collection and arrears recovery systems, processes, procedures and frameworks, ensuring that these are efficient, effective, deliver value for money and focus on arrears prevention.
  • To ensure that our commitment to contract sustainment is achieved by ensuring that the team provide residents with appropriate support, advice and guidance on all financial matters. This includes budgeting and welfare benefits advice in line with our commitment to financial inclusion, anti-poverty and the avoidance of evictions into homelessness.
  • To manage the Income and Money Advice team’s hardship fund.
  • To lead the team’s response to welfare reform mitigation, ensuring that residents are appropriately informed, engaged and supported.
  • To establish and maintain effective working relationships with internal and external partners to ensure that the benefits of joint working
    Key Accountabilities and the sharing of expertise and resources can maximise the impact for our residents.
  • To lead the team’s responsibility for annual rent increases.
  • To be a proactive member of the team, continually seeking to improve and develop your skills and the performance of the team, and operate within and comply with United Welsh policies, procedures and values at all times.
  • To deputise for the Income and Money Advice Manager when required.

Download the Applicant Pack here

Additional Information:

Location: Caerphilly

Hours: 35 hours per week

Salary: £39,964.16 per annum

Contract: 12 Month FTC (Maternity Cover)

Closing date: Tuesday 16th July at 9am

Interview date: Monday 29th/Tuesday 30th July f suitable applications.

To Apply:  

To apply, please send a copy of your CV and cover letter to In the cover letter, please outline why you believe you would be successful in this role based on your experience and on the essential/desirable criteria in the job description, in no more than 1,000 words.
In addition to your CV and cover letter, please also complete our online Equality, Diversity and Declaration of Interest form which can be found on our website  Equality, Diversity & Inclusion, and Declaration of Interest ( If you do not complete all parts of this process, you will be at risk of your application not being progressed further.

We do reserve the right to close this role early if we receive a high volume of suitable applications.

Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.

  • We would be grateful if you could submit the Equality Diversity and Declaration of Interest form with your application. You can complete this form online. The information you provide will be used for monitoring purposes only and will be kept separate from your application.
  • Please ensure your CV and other documents are emailed as a Word or PDF file, as unfortunately, we are currently unable to accept applications in any other formats at the moment.
  • Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all the criteria will be considered in the process of making an appointment.

If you have any difficulty with the links in this advert, please contact