Summary:
We’re looking for someone with excellent numerical and organisational skills to join our Service Charge team as Service Charge Officer.
In this role you’ll be responsible for the administration of service charges across the organisation, making sure data is accurate and up to date.
If you’re a strong communicator and are excellent at problem solving, we’d love to hear from you.
United Welsh is an award-winning not-for-profit organisation providing homes and related services in South Wales. We are passionate about building homes, creating communities and transforming lives.
We look after over 6,700 homes for people across 11 local authority areas, and our services help thousands more in our communities.
Helping people to live happily and in good health is important to us, and we are proud to have been named fifth best landlord in the UK.
We have a new building programme that is worth around £55m each year and in the next five years, we intend to build 1,300 more homes.
We are ambitious about how we can help people to live their best lives, working with a range of partners including local and national government and the NHS to give people choice; tackling poverty, improving wellbeing and playing our part in ending homelessness.
The Group includes our repairs and maintenance service Celtic Horizons; timber frame home manufacturer Celtic Offsite and Harmoni Homes Ltd, which builds affordable homes and homes for sale.
With over 400 employees and a turnover of over £40m, we are an ambitious organisation with a strong sense of social purpose.
Life at United Welsh centres around our culture. We live by our values which connect us and inspire us, guiding our strategies as well as the decisions we make day to day.
Job Role:
This role involves preparing and managing service charge budgets across all contract types, ensuring charges are applied fairly and in line with legislation and good practice. Responsibilities include updating service charge information, assisting with calculations for new schemes, and monitoring monthly income and costs against the budget.
The position also requires identifying and resolving inconsistencies, working closely with relevant departments and services like Celtic Horizons, and assisting the income team when needed. The successful person will have excellent numerical and organisation skills to able them to work to multiple deadlines and process schedules whilst maintaining data integrity and accuracy.
Key Accountabilities :
- To prepare and manage service charge budgets across all contract types
- To prepare service charge increase notices and apply the annual service charge upload to resident accounts across all contract types
- To maintain and update service charge information across all contract types
- To make sure service charges are budgeted and charged fairly and in accordance with relevant legislation, regulatory requirements, and good practice
- To assist in the preparation of service charge calculations for new schemes
- To monitor and forecast monthly income and costs against budget
- To identify potential overspends and work with relevant staff to remedy
- To identify and resolve areas of inconsistency in costs and apportionment of costs
- To work with our repairs and maintenance service Celtic Horizons to make sure costs are correctly calculated, allocated and received in a timely manner
- To work with relevant departments when issues are identified and keep accurate records of progress
- To assist the income team when required
Download the Candidate Recruitment Pack here
For full details about the role and responsibilities, please see the attached Applicant Pack. For any information chat about the role, please contact @Daniel Bevan
Additional Information:
Location: Caerphilly
Hours: Full time – 35 hours per week
Salary: £31,482 per annum
Contract: Permanent
Closing date: Monday 24th February 2025, 9am
Interview date: 5th March 2025
To Apply:
Please click on the link below.
To apply, please send a copy of your CV and cover letter to jobs@unitedwelsh.com. In the cover letter, please outline why you believe you would be successful in this role based on your experience and the essential/desirable criteria in the job description, in no more than 1,000 words.
In addition to your CV and cover letter, please also complete our online Equality, Diversity and Declaration of Interest form which can be found on our website here. If you do not complete all parts of this process, you will be at risk of your application not being progressed further.
We reserve the right to close this role early if we receive a high volume of suitable applications.
Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.
- We would be grateful if you could submit the Equality Diversity and Declaration of Interest form with your application. The information you provide will be used for monitoring purposes only and will be kept separate from your application
- Please ensure your CV and other documents are emailed as a Word or PDF file, as unfortunately, we are currently unable to accept applications in any other formats at the moment
- Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all the criteria will be considered in the process of making an appointment.
Please send any applications to jobs@unitedwelsh.com or deliver them to: FAO The People Team, United Welsh, Y Borth, 13 Beddau Way, Caerphilly, CF83 2AX. Our main office is open between 9am and 5pm, Monday to Friday.
If you have any difficulty with the links in this advert, please contact bev@charityjobfinder.co.uk
