Summary:

Cynon Taf Community Housing Group are recruiting a Sheltered Scheme Manager. The role will be a customer first approach, demonstrating understanding of issues that are important to tenants living in Sheltered housing. By developing effective relationships internally and externally the Sheltered Scheme Manager will signpost residents to various third-party agencies including DWP, NHS, Local Authority Housing Benefit Departments and specialist support providers.

About Us:

Who is Cynon Taf Community Housing Group

Cynon Taf Community Housing Group comprises three organisations. We are registered under the Co-operative and Community Benefit Societies Act 2014 with Charitable Status No. 30399R. Cynon Taf Community Housing Group is based in Abercynon in the heart of Rhondda Cynon Taf in south Wales.

Cynon Taf Housing Association manages around 2,000 homes across the Cynon and Taf valleys, a mix of mainly general needs housing plus sheltered and supported accommodation. The association employs more than 70 people who support and deliver our core services, ensuring that tenants’ homes are safe, warm and affordable. Our team also support tenants to pay their rent and other bills and help them to develop new skills or strengthen existing ones.

Cwm Taf Care & Repair has offices based in both Rhondda Cynon Taf and Merthyr Tydfil. It forms part of the wider national Care & Repair movement in Wales, which supports clients in privately-owned homes to live safely, warmly and as independently as possible. Cwm Taf Care & Repair works closely with the Cwm Taf Morgannwg University Health Board, local authorities and other partners who fund their services including their dedicated dementia service and handyperson service.

Down to Zero is a community benefit society that aims to actively engage and work alongside the community to mitigate climate impact locally. It operates across two sites, Pontyclun and Mountain Ash, in Rhondda Cynon Taf. The project provides training and volunteering opportunities for our Housing Association tenants and the wider community to support their wellbeing.

Above all, we are a people-based organisation, passionate about providing great services and support, being a good employer, and a respected partner in our region and across Wales.

Job Role:

The role will be a customer first approach, demonstrating understanding of issues that are important to tenants living in Sheltered housing.

By developing effective relationships internally and externally the Sheltered Scheme Manager will signpost residents to various third-party agencies including DWP, NHS, Local Authority Housing Benefit Departments and specialist support providers.

Some key areas of responsibility will include but not limited to:

Ensuring that accommodation is maintained to a high standard by monitoring compliance with gas servicing requirements, legionella controls, fire alarm testing, door entry and warden call systems and monitoring contract services delivered to the scheme, recording these for evidence and reporting purposes.
Participate in the annual service charge calculation and consultation exercise providing data as required.
Identify support needs, financial and mental wellbeing of residents and contribute to solutions that will assist the tenants to sustain their tenancies and independence where possible.
Maintaining accurate records of all client interactions, adhering to professionalism, commercial confidentiality and GDPR
Contribute towards delivering a customer focused housing service, ensuring tenants are provided with a safe and supportive environment

Additionally, the Sheltered Scheme Manager will carry out Health and Safety inspections of the scheme as well as ensuring regular Fire Alarm checks, fire alarm drills and emergency lighting tests.

Strong partnership working with other agencies such as local authorities, the Police, support agencies and other services will also be expected to develop a multi-agency approach to tenancy management.

We value diversity in all its facets, including sex, disability, age, ethnicity, sexual orientation and gender identity. When it comes to finding a diverse balance for our senior positions, we have decided to specifically address race equality. Candidates from ethnic minority backgrounds who fulfil the essential role criteria will be guaranteed an interview. We are also committed to the Disability Confident Scheme. If you have a disability, you will be guaranteed an interview if you meet the essential role criteria.

Please visit our website https://cynon-taf.org.uk/work-with-us/sheltered-scheme-manager/ for further detail on the role and information on how to apply.

For an informal chat about the role please contact Collette Williams on cwilliams@cynon-taf.org.uk

Download the Job Description and Person Specification here