Summary:

About Us:

Cynon Taf Community Housing Group is in the heart of Rhondda Cynon Taf in glorious South Wales. We’re proud of our communities and our deep-rooted history in providing homes and support to the people who live in them.
We currently provide around 2000 homes for rent, including 4 housing schemes for older people, two women’s refuges, and several supported housing projects delivered in partnership with other agencies. Our hugely respected Cwm Taf Care and Repair subsidiary provides services for older or disabled people living in privately-owned homes across Rhondda Cynon Taf and Merthyr Tydfil.
A recent addition to the Group is Down to Zero, a subsidiary focusing on mitigating climate impact, tracking the Group’s carbon footprint, and offering training, volunteering and direct benefits back to our tenants and wider community.
Above all though, we are a people-based organisation. Our values guide our thinking and decision making, and we like to work collaboratively. We are passionate about being a good employer and a respected partner in our region and across Wales.

Job Role:

This is an excellent opportunity for someone who is caring and passionate about improving people’s lives by providing excellent service around Rhondda Cynon Taf Sheltered Schemes. The responsibility of post holder is to oversee the day-to-day management of Sheltered Housing, providing support to residents and empowering them to live independently. The role will be a customer first approach, demonstrating understanding of issues that are important to tenants living in Sheltered housing. By developing effective relationships internally and externally the Sheltered Scheme Team Support will signpost residents to various third-party agencies including DWP, NHS, Local Authority Housing Benefit Departments and specialist support providers.

Some key areas of responsibility will include but not limited to:

Ensuring that accommodation is maintained to a high standard by monitoring compliance with gas servicing requirements, legionella controls, fire alarm testing, door entry and warden call systems and monitoring contract services delivered to the scheme, recording these for evidence and reporting purposes.
Participate in the annual service charge calculation and consultation exercise providing data as required.
Identify support needs, financial and mental wellbeing of residents and contribute to solutions that will assist the tenants to sustain their tenancies and independence where possible.
Maintaining accurate records of all client interactions, adhering to professionalism, commercial confidentiality and GDPR
Contribute towards delivering a customer focused housing service, ensuring tenants are provided with a safe and supportive environment

Additionally, the Sheltered Scheme Team Support will carry out Health and Safety inspections of the scheme as well as ensuring regular Fire Alarm checks, fire alarm drills and emergency lighting tests.

Strong partnership working with other agencies such as local authorities, the Police, support agencies and other services will also be expected to develop a multi-agency approach to tenancy management.

Download the Job Description here

Additional Information:

Contract: Permanent

Salary: £12.62 per hour

Location: Rhondda Cynon Taf

Hours: Part time 16 hours per week

Closing date: 18^th November 2024

To Apply:

To apply please follow the link below.

Please visit our website https://cynon-taf.org.uk/work-with-us/sheltered-scheme-team-support/ for further detail on the role and information on how to apply.
For an informal chat about the role please contact Collette Williams on cwilliams@cynon-taf.org.uke.

Interviews are likely to take place within 7 days after the closing date.

If you have any difficulty with any of the links in this ad please contact us at bev@charityjobfinder.co.uk