Summary:
Join us as a Support Worker, providing continued support to our residents using a strength and asset-based, psychologically informed approach.
We are looking for three new Support Workers (one covering night shifts, and two covering day shifts) to ensure the welfare and security of residents of Oak House, our accommodation for people experiencing homelessness in Cardiff.
United Welsh is an award-winning not-for-profit organisation providing homes and related services in South Wales. We are passionate about building homes, creating communities and transforming lives.
We look after over 6,700 homes for people across 11 local authority areas, and our services help thousands more in our communities.
Helping people to live happily and in good health is important to us, and we are proud to have been named fifth best landlord in the UK.
We have a new building programme that is worth around £55m each year and in the next five years, we intend to build 1,300 more homes.
We are ambitious about how we can help people to live their best lives, working with a range of partners including local and national government and the NHS to give people choice; tackling poverty, improving wellbeing and playing our part in ending homelessness.
The Group includes our repairs and maintenance service Celtic Horizons; timber frame home manufacturer Celtic Offsite and Harmoni Homes Ltd, which builds affordable homes and homes for sale.
With over 400 employees and a turnover of over £40m, we are an ambitious organisation with a strong sense of social purpose.
Life at United Welsh centres around our culture. We live by our values which connect us and inspire us, guiding our strategies as well as the decisions we make day to day.
Job Role:
We are looking for three new Support Workers (one covering night shifts, and two covering day shifts) to ensure the welfare and security of residents of Oak House, our accommodation for people experiencing homelessness in Cardiff.
You will work as part of a team to provide continued support to our residents using a strength and asset-based, psychologically informed approach, while managing expectations.
Other duties include the documenting and processing of general housing management services in line with current legislation, regulatory requirements and United Welsh’s policies and procedures, as well as promoting the aims and objectives of the service.
Key Accountabilities:
- Building Cover: Act as the first point of contact at Oak House for residents and visitors, ensuring a safe environment. Provide telephone support to residents and liaise with team members and external services as needed
- Service Delivery: Offer person-centred support, update resident files, and assist in personal safety planning. Help residents develop independence and maintain their tenancy while delivering services respectfully
- Housing Management: Contribute to housing management by addressing anti-social behaviour, income and complaint management, and maintaining service quality through internal systems
- Health & Safety: Ensure compliance with health and fire safety regulations, report repairs or incidents, and maintain a safe environment for residents and staff
- Personal Responsibilities: Adhere to policies, pursue self-development through training, and maintain accurate confidential records to support effective communication and service monitoring.
Download the Applicant Pack here for full details.
Additional Information:
Location: Cardiff
Salary: £30,386.04 per annum
Contract: Permanent
Hours: Full-time, 42 hours (part-time/jobshare will be considered)
Closing Date: Tuesday 3rd June, 9am
Interview Date: 12th June 2025
We reserve the right to close the advert at any time. Candidates will be invited to interview as and when their applications are reviewed and they have been suitably shortlisted.
To Apply:
Please click on the link below.
To apply, please send a copy of your CV and cover letter to jobs@unitedwelsh.com. In the cover letter, please outline why you believe you would be successful in this role based on your experience and on the essential/desirable criteria in the job description, in no more than 1,000 words.
In addition to your CV and cover letter, please also complete our online Equality, Diversity and Declaration of Interest form which can be found on our website here. If you do not complete all parts of this process, you will be at risk of your application not being progressed further.
We reserve the right to close this role early if we receive a high volume of suitable applications.
Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.
- We would be grateful if you could submit the Equality Diversity and Declaration of Interest form with your application. The information you provide will be used for monitoring purposes only and will be kept separate from your application
- Please ensure your CV and other documents are emailed as a Word or PDF file, as unfortunately, we are currently unable to accept applications in any other formats at the moment
- Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all the criteria will be considered in the process of making an appointment.
Please send any applications to jobs@unitedwelsh.com or deliver them to: FAO The People Team, United Welsh, Y Borth, 13 Beddau Way, Caerphilly, CF83 2AX. Our main office is open between 9am and 5pm, Monday to Friday.
If you have any difficulty with the links in this advert, please contact bev@charityjobfinder.co.uk
