Summary:
We’re looking for a passionate and experienced Tenancy Coach who pride themselves on the quality of their work to join a forward thinking and growing social housing group, whose aim is to ensure our tenants live in safe, comfortable and well-maintained homes. In this key role you will be part of the Housing Services Team and work with individuals on a one-to-one basis, identifying what challenges and barriers they have to sustaining a tenancy, and then supporting them to find their own solutions. The role will case manage and develop plans so that residents can uphold the terms of their contract and live fulfilled lives. There is a strong focus on building trusting relationships with individuals, families, neighbours and in some cases communities to achieve outcomes that affect long term behaviour change.
About Us:
Cynon Taf Community Housing Group is in the heart of Rhondda Cynon Taf in glorious South Wales. We’re proud of our communities and our deep-rooted history in providing homes and support to the people who live in them.
We currently provide around 2000 homes for rent, including 4 housing schemes for older people, two women’s refuges, and several supported housing projects delivered in partnership with other agencies. Our hugely respected Cwm Taf Care and Repair subsidiary provides services for older or disabled people living in privately-owned homes across Rhondda Cynon Taf and Merthyr Tydfil.
A recent addition to the Group is Down to Zero, a subsidiary focusing on mitigating climate impact, tracking the Group’s carbon footprint, and offering training, volunteering and direct benefits back to our tenants and wider community.
Above all though, we are a people-based organisation. Our values guide our thinking and decision making, and we like to work collaboratively. We are passionate about being a good employer and a respected partner in our region and across Wales.
Job Role:
We’re looking for a passionate and experienced Tenancy Coach who pride themselves on the quality of their work to join a forward thinking and growing social housing group, whose aim is to ensure our tenants live in safe, comfortable and well-maintained homes.
In this key role you will be part of the Housing Services Team and work with individuals on a one-to-one basis, identifying what challenges and barriers they have to sustaining a tenancy, and then supporting them to find their own solutions. The role will case manage and develop plans so that residents can uphold the terms of their contract and live fulfilled lives.
There is a strong focus on building trusting relationships with individuals, families, neighbours and in some cases communities to achieve outcomes that affect long term behaviour change. Technical abilities include but not limited to:
- Knowledge of Housing Management practices including Tenancy management, Neighbour Nuisance, Anti – social behaviour, compliance, Health and Safety.
- Knowledge and understanding of the legal responsibilities and rights of landlords and tenants
- Demonstrated ability to deal with conflict and challenging behaviour
- Experience of using CRM systems; specifically, QLx would be advantageous
- Possess a valid full driving licence for a car and have the use of a car each working day
Most importantly, you will be someone who is empathetic and understands individual circumstances, open minded and non-judgemental with solutions focussed mindset. It would be beneficial for the post holder to:
- Have experience of a psychologically informed approach to working with clients
- Have experience of a mental health focused working environment
- Understanding of the courts and/or tribunal process
We value diversity in all its facets, including sex, disability, age, ethnicity, sexual orientation and gender identity. When it comes to finding a diverse balance for our senior positions, we have decided to specifically address race equality. Candidates from ethnic minority backgrounds who fulfil the essential role criteria will be guaranteed an interview. We are also committed to the Disability Confident Scheme. If you have a disability, you will be guaranteed an interview if you meet the essential role criteria.
Please visit our website for further detail https://cynon-taf.org.uk/work-with-us/tenancy-coach/ on the role and information on how to apply.
For an informal chat about the role please contact Clare Bradwick via cbradwick@cynon-taf.org.uk
Download the Job Description here
Additional Information:
Contract: Permanent
Salary: £32,221 per annum
Reports to: Housing Services Manager
Department: Housing Services
Location: Abercynon
Hours: Full time, 35 hours per week
Closing date for applications Wednesday, 2nd July 2025.
Interviews are likely to take place week commencing 7th July 2025
To Apply:
If you are interested, please send your CV to recruit@cynon-taf.org.uk.
If you have any difficulty with any of the links in this ad please contact us at bev@charityjobfinder.co.uk
