Summary:

The overall job purpose is to provide a high-quality, customer focused Tenancy Sustainment service that enables Barcud to meet its business objectives and the needs of its tenants.

About Us:

In 2018, the voluntary Boards of both Tai Ceredigion and Mid-Wales Housing Association announced that they had started on a journey of exploring closer collaboration between the two landlords.

By doing so, the new organisation is in a position to develop even more affordable homes and provide more significant employment and training opportunities for staff and tenants within the mid and west Wales region. The merger brings exciting new opportunities for tenants, residents, employees and local businesses.

Find out more about us here

Job Role:

Key Responsibilities include:

Tenancy Sustainment:

  • Provide a professional high quality, comprehensive and customer focused Tenancy Sustainment service with particular emphasis on customer care in accordance with the Association’s policies and procedures.
  • Provide support to tenants struggling to financially maintain their tenancies, noting eligible welfare benefit entitlements in order to maximise income including undertaking visits and directing tenants to external organisations for further help.
  • Seek and implement opportunities to makes tenants more resilient, including the utilisation of external partnerships.
  • Advise tenants as required on Welfare Benefits available to them, keeping updated with changes in legislation.
  • Assist tenants with Welfare Benefit applications as needed
  • Ensure that Welfare Benefit records including outcomes are up to date
  • Assist Housing Officers with new tenancies as required to ensure prospective tenants incomes are maximised and rents affordable.
  • Foster strong relationships with Barcud’s partners and external agencies, including Local Authorities and Department of Works and Pensions and updating information as necessary.
  • Encourage completion of Cynnal survey forms by tenants
  • Assist with the Welfare Benefit Reform Strategy reviews Assist tenants and community groups within Barcud to access funding, financial aid and welfare, particularly by working alongside the Housing Oficers.
  • Contribute to the development of income recovery strategies and action plans.
  • Support the development and implementation of Tenancy Sustainment processes, systems and procedures within Barcud IT system
  • Raise awareness of Tenancy Sustainment initiatives , including income maximisation strategies
  • Attend internal and external meetings as required
  • Support the Cynnal Team West during busy periods.
  • Deputise for the Senior Cynnal Officer when required.

Download the Job Description and Person Specification here

Additional Information:

Salary: £32,661

Hours and Contract Type: 37 Hours, Full Time, Permanent

Location: Newtown

Responsible to: Senior Cynnal Officer

Department: Housing and Support

To Apply:

Please follow the link below.

Closing date: 3 May 2024 (midday)
(Please note that applications received after this deadline will not be accepted).

Interview date: 14 May 2024

Visit us at https://www.barcud.cymru/jobs/ to apply.

Any problems with the links in this advert, please contact bev@charityjobfinder.co.uk 

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