Assist with the delivery of Barcud’s Responsive Repairs service to the properties in its West designation to ensure that the Association meets its business obligations, objectives and the needs of its tenants.

About Us:

In 2018, the voluntary Boards of both Tai Ceredigion and Mid-Wales Housing Association announced that they had started on a journey of exploring closer collaboration between the two landlords.

By doing so, the new organisation is in a position to develop even more affordable homes and provide more significant employment and training opportunities for staff and tenants within the mid and west Wales region. The merger brings exciting new opportunities for tenants, residents, employees and local businesses.

Find out more about us here

Job Role:

  • Deliver a customer-focused, high-quality and timely Responsive Repairs service.
  • Be a first point of contact for tenant enquiries relating to repairs, handling tenant request in a professional manner explaining technical matters clearly and concisely.
  • Work with Customer Service staff to provide a strong Customer Service to tenants on matters of Responsive Repairs.
  • Monitor the progress of repairs, updating tenants when there are delays and explaining to tenants the cause of these delays.
  • Support the development and implementation of Responsive Repairs processes and procedures.
  • Raise and authorise Responsive Repair works up an approved financial limit, seeking approvals from senior staff for works above defined thresholds.
  • Produce schedules of work and works orders for a variety of repairs.
  • Provide Responsive Repairs advice to tenants and the wider Association.
  • Outline to tenants and Barcud staff what are the Association’s responsibilities and what tenant responsibilities in terms of repairs.
  • Ensure emergency repairs are swiftly tackled, including when raised by tenants out of hours, always seeking to ensure tenant safety as first principle.
  • Liaise with providers who undertake work required for Responsive Repairs, ensuring providers are aware of Barcud’s standards and procedures and monitor works, reporting on any poor-quality work undertaken by providers to senior staff.
  • Work with Procurement staff to obtain new service providers when required.
  • Maintain records of repairs, ensuring all data is accurate and representative of works carried out.
  • Analyse records of repairs, seeking to identify service improvements.
  • Assist with the consultation of residents on the carrying out of repairs, seeking to ensure that works are carried out with minimal disturbance to tenants and their homes.
  • Work with Housing Management staff to collaboratively identify void properties early and ensure their quick maintenance and handling.
  •  Assist with the assessment and delivery of void works, ensuring void properties are swiftly handled and re-let.
  • Provide assistance to the Responsive Repairs West team during busy periods.
  • Deputise for the Senior Responsive Repairs Officer when required.
  • Assist in providing out of hours/emergency cover on a rotational basis, as and when required.
  •  Carry out stock condition and WHQS surveys of the Association’s properties, as required.

This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, these duties may be reviewed and revised as deemed reasonable and appropriate.

Download the job description and person specification here

Additional Information:

Salary: £35,583.00

Hours and Contract Type: 37 Hours, Full Time, permanent

Responsible to: Head of Responsive Repairs and Voids

Department: Development and Assets

Location: Ceredigion

To Apply:

Closing date: 5 June 2024 (midday)
(Please note that applications received after this deadline will not be accepted).

Interview date: 14 June 2024

To apply please follow the link below.

Any problems with the links in this advert, please contact