We are looking for two people to join our Neighbourhood team as Community Caretakers. This new role will help manage bin store misuse and fly tipping across our communities.

United Welsh is an award-winning not-for-profit organisation providing homes and related services in South Wales. We are passionate about building homes, creating communities and transforming lives.
We look after over 6,300 homes for people across 11 local authority areas, and our services help thousands more in our communities.
Helping people to live happily and in good health is important to us, and we are proud to have been named fifth best landlord in the UK.
We have a new building programme that is worth around £35m each year and in the next five years, we intend to build 1,300 more homes. We are ambitious about how we can help people to live their best lives, working with a range of partners including local and national government and the NHS to give people choice; tackling poverty, improving wellbeing and playing our part in ending homelessness.
The United Welsh Group also incorporates our subsidiary Celtic Horizons Ltd which, in partnership, looks after all our property services, and Harmoni Homes Ltd, which builds affordable homes and homes for sale.
We are also developing a new social enterprise, Celtic Offsite, that will manufacture low carbon homes and support the local economy to thrive.
With almost 400 employees and a turnover of over £40m, we are an ambitious organisation with a strong sense of social purpose.
Life at United Welsh centres around our culture. We live by our values which connect us and inspire us, guiding our strategies as well as the decisions we make day to day.

Job Role:

We are looking for two people to join our Neighbourhood team as Community Caretakers. This new role will help manage bin store misuse and fly tipping across our communities.
Each role will manage its own geographical area, providing a roaming service to make sure any issues are cleared immediately. The Community Caretakers will work closely with our Neighbourhood team to provide an excellent service to our residents and make sure our legal and regulatory requirements are met.

Key accountabilities:

  • Removal and disposal of fly-tipped items from United Welsh estates outside of designated refuse days
  • Maintaining the health and safety of bin store areas and assisting in the future design and location of bin stores on new and existing sites, providing experience and knowledge of a wide range of refuse and storage systems
  • Removal of graffiti and dog fouling
  • Engage with residents around misuse of bin stores and fly tipping
  • General advice, support and signposting for anti-social behaviour and compliance, and providing information and statements to officers when enforcement action is required
  • Carry out weekly checks of the company vehicle provided, report any issues to the Health and Safety team and arrange cleaning and maintenance of the vehicle
  • Maintain accurate records for each area, including inspection photos
  • Take responsibility for maintaining accurate records on each site, including inspections and photos. Using a phone / tablet to accept, update and close jobs and communicate
  • Be responsible for the use of devices, reporting any IT issues, ensuring it works correctly
  • Ad-hoc resident home and garden clearances
  • Carry out joint visits with colleagues as required
  • Work effectively as part of the Neighbourhood team, including assisting with community development activities and fire risk assessments, gas and electrical compliance
  • Work collaboratively to provide a kind and professional experience to our residents and stakeholders
  • Promote cleansing, waste minimisation, recycling and other environmental issues
  • The post holder may be required to set traps and use bait to remove, control or eliminate pests.

Download the Applicant Pack here

Additional Information:

Location: Caerphilly

Hours: 35 hours per week

Salary: £27,000 per annum

Contract: 2-year FTC

Closing date: Tuesday 25th June 2024, 9am

Interview date: Wednesday 3rd July 2024

We do reserve the right to close this role early if we receive a high volume of suitable applications.

To Apply:  

To apply, please send a copy of your CV and cover letter to In the cover letter, please outline why you believe you would be successful in this role based on your experience and on the essential/desirable criteria in the job description, in no more than 500 words.

In addition to your CV and cover letter, please also complete our online Equality, Diversity and Declaration of Interest form which can be found on our website here. If you do not complete all parts of this process, you will be at risk of your application not being progressed further.

Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.

  • We would be grateful if you could submit the Equality Diversity and Declaration of Interest form with your application. The information you provide will be used for monitoring purposes only and will be kept separate from your application.
  • Please ensure your CV and other documents are emailed as a Word or PDF file, as unfortunately, we are currently unable to accept applications in any other formats at the moment’
  • Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all the criteria will be considered in the process of making an appointment.

Please send any applications to or deliver them to:
FAO The People Team, United Welsh, Y Borth, 13 Beddau Way, Caerphilly, CF83 2AX. Our main office is open between 9am and 5pm, Monday to Friday.

If you have any difficulty with the links in this advert, please contact