Summary: Tenant Support Worker
We are recruiting for a Customer Contact Team Assistant to join our Customer Contact Team. This is a full time, permanent position.
The assistant will provide a courteous and efficient service to customers on a range of front-line customer services issues. You will require a flexible approach, working as part of a busy and committed team on a weekly shift rota.
About Us:
Melin Homes is a leading Housing Association in south east Wales. As a Registered Social Landlord, we provide affordable homes and services to our residents and communities. Our values define us, and people are at the heart of everything we do, ensuring we make a genuine and positive difference to the lives of our residents and communities.
We support people within their homes, providing high-quality social housing to those who need it, and specialist advice in areas such as money, energy, and employment. We exist to create opportunities for people and communities to thrive.
To help you understand more about the role and Melin, please refer to the Recruitment Pack here
Job Role
We are recruiting for a Customer Contact Team Assistant to join our Customer Contact Team. This is a full time, permanent position.
The assistant will provide a courteous and efficient service to customers on a range of front-line customer services issues. You will require a flexible approach, working as part of a busy and committed team on a weekly shift rota
Week 1: 8.00 – 16.00
Week 2: 9.00 – 17.00
The team will be jointly responsible for delivering a professional front line services to residents and provide administrative support to colleagues within People, Homes and Communities and anyone visiting or making an enquiry of the Association.
You will have a highly supportive line manager who will check in with you regularly to support you to perform well, help you sustain your well-being so that you flourish at work and coach you to continually grow your knowledge and skills. They will have your back and be available to you when you need them. They will listen to you, give you clarity and direction and make you feel included so that you cannot fail to have a highly positive experience at work.
Here’s what The Team says about working for Melin
Download the Job Description and Person Specification here
Additional Information:
Annual Salary: £22,713.60
Contract: Permanent
Hours: 35 per week
Location: Pontypool
Closing Date: 1 October 2024 23.59pm
Information Event: 8 October 2024
Interview Date: 11 October 2024
To Apply:
In your application, please include your CV redacting all personal details and make sure you tell us how you meet the Person Specification, as this helps us to make shortlisting decisions.
We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we’d love to hear from you.
To apply for this position click ‘Apply for job’ button below
If you have any difficulty accessing the links in this advert, please contact bev@charityjobfinder.co.uk
