Summary: Housing Solutions Manager

You will focus on the following service areas:
• Lettings – All properties let, all of the time
• Customer Advice and Support – Address and resolve customer enquiries/requests at first point of contact
• Maintenance – Fix issues to the customer’s satisfaction
• Compliance Works – All properties are compliant with legislative requirements

About Us: Housing Solutions Manager

Housing Solutions Manager

Ateb was founded in 1981 as Pembrokeshire Housing Association (PHA) with its first property located in Pembroke.

Over the past 36 years PHA built a reputation for the delivery of new affordable homes for both rural and urban communities with a high level of service to its tenants and communities.

The group structure was formed when Pembrokeshire Care & Repair joined the PHA group in 2001 and later merged with Ceredigion Care and repair in 2015 to form West Wales Care and Repair.  In 2012, Mill Bay Homes was added to the group to build homes for sale with all profits recycled back to the parent to provide more affordable homes.  Effective Building Solutions was established in 2016 as a potential vehicle to support collaborative working, EBS is currently dormant.

On the 1st March 2018, Pembrokeshire Housing Association was renamed as ateb with the aspiration of further improving our existing services and being available to offer new services over a wider geographical area where we are invited to do so.

Job Role:

Some words from the current team:

Ruth will be your direct manager…
As part of this role you will be joining an experienced team who work together and support each other to deliver great service to all ateb customers. You will become a valued member of this team.

Mark will be your Directorate lead…
Our directorate plays a crucial role in supporting our teams to deliver great customer service. Mark, our Executive Director for Customer, continues to help guide ateb’s customer service team forward to ensure we continue to create better living solutions for our customers, and how we can best support them in the future.

Download the recruitment pack here

Download the role profile here

Additional Information:

Salary: c/23k per annum. Earn up to c/25k per annum based on performance awards.

Hours: 37 hours per week, Monday – Friday

Contract: Permanent

Location: Hybrid/ Haverfordwest, Pembrokeshire

Closing date: 9.30am, 24th June 2024

Interview date: 12th July 2024

To Apply:

To apply please click on the Apply for Job button below.

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