Summary: Housing Solutions Manager

This role will primarily contribute to the successful outcome of Lettings, Tenancy Management and Income Collection but will obviously support all areas as required.

About Us: Housing Solutions Manager

Housing Solutions Manager

Ateb was founded in 1981 as Pembrokeshire Housing Association (PHA) with its first property located in Pembroke.

Over the past 36 years PHA built a reputation for the delivery of new affordable homes for both rural and urban communities with a high level of service to its tenants and communities.

The group structure was formed when Pembrokeshire Care & Repair joined the PHA group in 2001 and later merged with Ceredigion Care and repair in 2015 to form West Wales Care and Repair.  In 2012, Mill Bay Homes was added to the group to build homes for sale with all profits recycled back to the parent to provide more affordable homes.  Effective Building Solutions was established in 2016 as a potential vehicle to support collaborative working, EBS is currently dormant.

On the 1st March 2018, Pembrokeshire Housing Association was renamed as ateb with the aspiration of further improving our existing services and being available to offer new services over a wider geographical area where we are invited to do so.

Job Role:

Primary responsibilities for the above outcomes:

  • Helping customers to access advice and support to meet their individual needs and sustain their tenancies for a defined area of properties.
  • Manage the allocation of vacant properties including facilitating viewings, inducting customers to their new home and undertaking visits 4 weeks after moving in to ensure the allocation process has been successful.
  • Undertake annual occupancy reviews through a home visit with all customers to ensure ateb complies with its responsibilities as a Social Housing Landlord.
  • Manage all aspects of the tenancy as detailed in the customer’s occupation contract taking a restorative practice approach to dealing with customer concerns/comments.
  • Manage all current and former tenant accounts, along with court costs and rechargeable repairs sub accounts and assist customers to pay all income due to ateb. Provide appropriate welfare benefits advice to customers and signpost where appropriate to additional internal and external support agencies to support their financial wellbeing.
  • Responsible for resolving any customer concerns or complaints (including issues relating to hate crime, domestic abuse, safeguarding etc.) implementing a lesson learnt approach to improve service delivery.

Please review the recruitment pack and role profile for more information.

Download the Recruitment Pack here

Download the Role Profile here

Additional Information:

Job ref: A/62

Salary: c£33k per annum, earn up to c£36k per annum based on performance

Hours: 37 hours per week (plus participation in the out of hours on-call rota)

Location: Hybrid/Haverfordwest/Pembrokeshire

Closing date: 17th June 2024

Intervews: 3rd and 4th July 2024

To Apply:

To apply please click on the Apply for Job button below.

Please note, a DBS check is required for this post.

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