Summary: Tenancy Support Officer

We are seeking an experienced and enthusiastic individual with a demonstrable track record of working within a Housing team or a customer focused environment to support our two award-winning companies to make a real difference to people’s lives, homes and communities.

About Us:

We’re a leading and well-established Welsh employer – over 620 employees across the WWH Group, we provide affordable homes and services to more than 20,000 residents in over 12,000 properties across Wales.

Multi-award winning – ranked as 3* ‘World Class’ in the 2022 Best Companies list and the first organisation in Wales to be awarded the Investors In People (IiP) Platinum status.

Job role:

Are you:

  • Genuinely passionate about making a difference to our residents and able to use your initiative to deliver top quality customer service?
  • Able to provide an important part of the tenancy management service to our residents and support the Area Housing team with residents in a trauma/psychologically informed way?
  • Someone that has a positive and flexible attitude, with strong values that align well to our purpose and what matters?

Do you have:

  • A strong customer focused and empathetic approach to dealing with customers?
  • The ability to work as part of a busy team as well as able to work alone and therefore capable of organising your own workload, as well as making effective decisions?
  • Excellent communication skills and the self-awareness to continuously improve yourself and others?
  • Proficient knowledge of Housing Law, Antisocial Behaviour, Protection Of Vulnerable Adults and Community Safety practises?
  • A proven track record of working in a housing-related function?

If so, we want to hear from you!

What you will be doing?

Using the WWH values, you will demonstrate effective skills and behaviours to confidently be a part of our housing function and provide assistance and support to your Housing Manager and the wider team. You will enable the delivery of services to our residents by providing effective Neighbourhood Support to residents and housing team.  You must be a good communicator and provide a high quality, friendly customer-orientated service.

For further information about the role please view the attached role profile in the recruitment pack here

Where is the role based?  

You will be a field worker covering the Cardiff & Caerphilly areas.

Want to find out more?

You can find out a lot of information from our recruitment pack, however, if you require an informal conversation please contact Chris Walton, Housing Manager on telephone number 07929 201371.

Additional Information:

Location: Cardiff, South Wales, Caerphilly

Hours: 37 per week

Contract Type: Permanent

Salary: £38,569 – £42,962 per annum (Band H) as of the 1st Jan 2024

Closing date for applications: 2nd June 2024

Assessment date: Thursday, 13th June 2024

Ref No: 100840

To Apply: