Summary: Customer Services Team Leader
The Operations Team Leader (the Post holder) will line manage and co-ordinate the day to day work of the Operations Administrator team. They will lead and support the Operations team and be responsible for supporting the Operations Manager with all aspects of the Associations Communication functions.
About Us: Customer Services Team Leader
We Are Bro Myrddin. Based in the market town of Carmarthen we provide quality affordable homes and housing related services to over 2,000 residents in and around Carmarthenshire.
We do this through our excellent team of over 30 colleagues who care about our people, listen to them and deliver for them.
Our Vision is… “To be there for our people.”
We are driven by a desire to continue to be regarded as an Association that; “Care, Listen and Deliver”
We do this as both a provider of social, affordable homes and services for our residents and as a provider of safe, secure and rewarding place to work for our staff
Job Role:
Job Reference: OTL0525
The Operations Team Leader (the Post holder) will line manage and co-ordinate the day to day work of the Operations Administrator team. They will lead and support the Operations team and be responsible for supporting the Operations Manager with all aspects of the Associations Communication functions.
To be responsible for providing a professional, engaged and customer focused first point of contact for our residents, partners and stakeholders. This is a diverse and challenging role which will require an individual with a commitment to Customer Services and Communications.
To drive the delivery of excellent customer services ensuring that customer contacts are dealt with in line with our policies and procedures and our call standards. Ensuring that services and advice provided is efficient, effective, and accurate.
To support the Operations Manager with the production of corporate publications, including the Associations Resident Newsletter, Website and social media platforms.
To play a proactive role in Promotion and co-ordination of Resident Participation, including taking the lead in coordinating the Association’s events such as the bi-annual resident’s fun day and resident meetings.
Want to know more about the role? Not a problem, give our Operations Manager Samantha Fell, a ring on 01267 232 714 who will be happy to chat through the role.
Download the Recruitment Pack here and the Application Form here
Bro Myrddin HA reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.
Additional Information:
Location: Carmarthen
Salary: £31,613.00 – £33,728
Contract: Full Time / Temporary
Hours: 34.5 working hours per week
Closing Date: 16/06/2025 10:00 am
Interview Date: 24/06/2025
To Apply:
Please click on the Apply for Job button below.
The Association is an Equal Opportunities Employer and welcomes applications form all sectors of the community.
If you have any difficulty accessing the links in this advert, please contact bev@charityjobfinder.co.uk
