We have a fantastic opportunity for an experienced individual to join the Property Team as a Property Customer Support Coordinator.

About Us:

CCHA owns and manages approximately 3000 homes in the heart of Cardiff.

CCHA was established in 1996 and is a Registered Society with charitable status.  We formed when Adamsdown Housing Association and Moor Housing Association merged.  Between them, Adamsdown and Moors have been providing homes in Cardiff for over 35 years.  We are a non-profit organisation that is registered and supervised by the Welsh Assembly Government.

Job Role:

The post-holder will provide a generic front-line customer support service dealing with customer queries in a responsive, sensitive and professional manner to ensure the best possible service is provided.

The role will undertake the reporting of repairs and property maintenance related matters which require scheduling, liaison and strong communication with tenants and staff.

The role will diagnose repairs, plan and communicate to the right people, to ensure we maintain excellent customer satisfaction levels, while also maintaining value for money.

You will deliver the service to our tenants via various communication methods, such as inbound and outbound calls, emails and through the CCHA app.

You will work in a fast paced environment with the ability to problem solve, take ownership and strive for resolutions at the first point of contact.

Please note this role is office based.

About You:

The successful candidate will be an excellent communicator with relevant customer service experience, ideally within the Housing Sector. They will be self-motivated and confident in challenging the work of others in order to drive quality and improve service delivery for our tenants.

Our Shared Values:

At CCHA, values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA, we live our values by being:

Trustworthy | Brave | Caring | Genuine | Respectful | Honest

Download the full job description here

To request an alternative format, please get in touch.

Additional Information:

Contract:  Permanent

To Apply:

For full details about the role and working for CCHA, click on the Apply for Job button below.

If you have problems accessing the link to apply please email

We are an equal opportunities employer who values diversity and welcomes applications from all areas of the community.

Polite Notice:  No Recruitment Agencies please