Summary: Assistant Area Housing Managers x 2

We are looking for someone to:

• Lead to ensure Service Charge processes are effective and efficient.
• Challenge and verify the affordability of a service charge on behalf of Grŵp Cynefin tenants
• Lead to develop and manage new projects in the department
• Develop effective participation opportunities for tenants

About Us:

Grŵp Cynefin has been providing quality, safe and affordable housing over the six counties of north Wales and north Powys to over 8,000 people since 2014.
We work hard to provide excellent housing and services, to contribute to the development of sustainable communities and to protect and promote the Welsh language with pride.
We want to maximise the health and wellbeing of our communities, create life-changing opportunities and shape places that ensure a sustainable future.

Job Role:

We are looking for someone with the same drive as us to provide sustainable homes and spaces where our tenants are core to the work of the Society and your values should reflect ours.


  1. Lead and act appropriately to ensure the effective delivery of Grŵp Cynefin service pay procedures in compliance with legislation
  2. Be a service charge champion at Grŵp Cynefin providing support and advice about the service charge rules to colleagues
  3. Check and when appropriate challenge the affordability and value for money of our tenant service charge
  4. Collaborate and co-ordinate with co-workers with other teams in the Association to ensure our delivery is suitable and accurate
  5. Working together to develop service charge value for money opportunities in the housing field
  6. Deal promptly with queries from tenants and payers about their service charge.
  7. Contribute to the service charge review process including the production of all statutory letters and notices required to be delivered to the tenants
  8. Lead and arrange meetings with tenants to discuss and clarify their service charge when necessary
  9. Check the accuracy of service charge services, for example telephone lines, electricity, water, gas and management and challenge company fees directly if they do not
  10. Work closely with Asset Management and the Finance Team in monitoring service charges on a quarterly basis, championing value for money
  11. Working closely with the Development Team in imposing a service charge on new schemes, including challenging the need for services with costs and collecting the costs to be delivered in a timely manner to the Housing teams
  12. Leading on the accuracy of service charge data on all our systems, for example special equipment and telecare
  13. Make current service charge information available, including on the Association’s website
  14. Lead and coordinate projects with appropriate delegation of tasks
  15. Manage and monitor project timelines, ensuring we reach project milestones within time and budget
  16. Be aware of developments and legislation in housing
  17. Submit regular reports in accordance with job requirements
  18. Ensure that any issues relating to the safeguarding of children or vulnerable adults are brought to the attention of a Safeguarding Officer immediately

If you have the drive and passion to be instrumental in making a difference to people’s futures, this is the job for you.

If you would like a further chat about the job, please contact Rhiannon Dafydd, Housing Manager on 0300 111 2122.

Download the job description here

Personal Development:

If you have professional qualifications and pay annual professional fees to your membership body, we will pay one of these each year to help you stay connected and up to date with the latest information and education from your professional body. We also want all our colleagues to enjoy the benefits of lifelong learning, so if you work with us we will invest in you in this way too!

Additional information:

Agreement type: Permanent

Salary: £32,957- £37,093

Location: Denbigh or Penygroes / Work from home

Working hours: 35 hours per week

Closing date: 21/06/2024

To Apply:

To apply for this role, please click on the Apply for job button.

Disclosure and Barring Service (DBS) Basic check is required for this role.

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