Summary: Housing Solutions Manager
You will focus on the following service areas:
• Lettings – All properties let, all of the time
• Maintenance – Fix issues to the customer’s satisfaction
• Compliance – All properties are compliant with the required regulations
• Planned Maintenance – Improvement programmes delivered to
customer satisfaction
About Us: Housing Solutions Manager
Ateb was founded in 1981 as Pembrokeshire Housing Association (PHA) with its first property located in Pembroke.
Over the past 36 years PHA built a reputation for the delivery of new affordable homes for both rural and urban communities with a high level of service to its tenants and communities.
The group structure was formed when Pembrokeshire Care & Repair joined the PHA group in 2001 and later merged with Ceredigion Care and repair in 2015 to form West Wales Care and Repair. In 2012, Mill Bay Homes was added to the group to build homes for sale with all profits recycled back to the parent to provide more affordable homes. Effective Building Solutions was established in 2016 as a potential vehicle to support collaborative working, EBS is currently dormant.
On the 1st March 2018, Pembrokeshire Housing Association was renamed as ateb with the aspiration of further improving our existing services and being available to offer new services over a wider geographical area where we are invited to do so.
Job Role:
Some words from the current team:
Luke will be your direct line manager…
This new role is a vital part of the responsive repairs service, it will enable
fast and effective fault diagnosis within our housing stock. This will result
in better clarity regarding our ‘first time fix’ performance. It will also be a
good verification exercise, helping to determine the appropriate priority and
responsibility. You will need to work closely with the rest of the Direct Labour
Services team and contractors regarding specifying works and agreed time
scales.
Mark will be your Directorate lead…
Our directorate provides a range of services to help our customers live happily
in their homes. In each service area, we want to make sure that it’s clear what
we do and how we can help our customers. From letting homes that meet
expectations, carrying out repairs and maintenance, planned improvements
and ensuring our homes are safe and secure; to providing customer advice and
support and supporting people to live independently, our Customer Directorate
will always aim to deliver the right service outcomes, efficiently with great
customer experience.
Download the recruitment pack here
Download the role profile here
Additional Information:
Salary: £28,000 per annum – earn up to £30,000 per annum based on annual performance reviews
Hours: 37 hours per week
Contract: Permanent
Location: Pembrokeshire/Hybrid
Closing date: 9.30am, 13th May 2024
Interviews: 23rd May 2024
To Apply:
To apply please click on the Apply for Job button below.
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