Summary: Housing Solutions Manager

You will focus on the following service areas:
• Lettings – All properties let, all of the time
• Customer Advice and Support – Address and resolve
customer enquiries/requests at first point of contact
• Maintenance – Fix issues to the customer’s satisfaction
• Compliance Works – All properties are compliant with legislative requirements

About Us: Housing Solutions Manager

Housing Solutions Manager

Ateb was founded in 1981 as Pembrokeshire Housing Association (PHA) with its first property located in Pembroke.

Over the past 36 years PHA built a reputation for the delivery of new affordable homes for both rural and urban communities with a high level of service to its tenants and communities.

The group structure was formed when Pembrokeshire Care & Repair joined the PHA group in 2001 and later merged with Ceredigion Care and repair in 2015 to form West Wales Care and Repair.  In 2012, Mill Bay Homes was added to the group to build homes for sale with all profits recycled back to the parent to provide more affordable homes.  Effective Building Solutions was established in 2016 as a potential vehicle to support collaborative working, EBS is currently dormant.

On the 1st March 2018, Pembrokeshire Housing Association was renamed as ateb with the aspiration of further improving our existing services and being available to offer new services over a wider geographical area where we are invited to do so.

Job Role:

Fiona will be your direct manager…
Hi there, as part of this role you will be joining an experienced team who work
together and support each other to deliver great service to all ateb customers.
You will be key to supporting the team in delivering a first point of contact
resolution service for our customers whenever possible. You will be a valued
member of this team and the wider Housing Solutions Team.

Mark will be your Directorate lead…
Our directorate plays a crucial role in supporting our teams to deliver great
customer service. Mark, our Executive Director for Customer, continues to help
guide ateb’s customer service team forward to ensure we continue to create
better living solutions for our customers, and how we can best support them in
the future.

Download the recruitment pack here

Download the role profile here

Additional Information:

Salary: £26,00 per annum – earn up to £28,000 per annum based on performance

Hours: 37 hours per week

Contract: Permanent

Location: Haverfordwest, Pembrokeshire / Hybrid working

Closing date: 9.30am, 29th February 2024

Interviews: 15th March 2024

To Apply:

To apply please click on the Apply for Job button below.

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